Summary
Overview
Work History
Education
Skills
Additionalinformation - Contacts
References
Timeline
Generic

Saige Fenwick

Baltimore,Maryland

Summary

Friendly server with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.

Overview

5
5
years of professional experience

Work History

Cafe Team Member

Life Time Fitness Inc.
10.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming cafe environment.
  • Boosted sales through suggestive selling and promoting seasonal menu items.
  • Prepared high-quality food and beverages, ensuring consistent taste and presentation.
  • Collaborated with team members to maintain efficient daily operations and exceed sales goals.
  • Utilized strong multitasking skills to manage multiple orders simultaneously while maintaining attention to detail.
  • Assisted in inventory management, ordering supplies as needed for optimal cafe operations.
  • Developed loyal customer base through friendly interactions and genuine interest in their preferences.
  • Addressed customer concerns promptly, demonstrating excellent problem-solving skills to ensure satisfaction.
  • Implemented new procedures for increased efficiency in cafe operations, resulting in streamlined workflows and improved teamwork among staff members.
  • Trained new hires on company policies, menu offerings, and best practices for customer service excellence.
  • Maintained a safe work environment by adhering to health code regulations and following proper sanitation guidelines.
  • Contributed to a positive workplace atmosphere by fostering open communication among team members while offering support when needed.

Operations Manager

Maxine Taylor
06.2023 - Current
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Daycare Assistant

Busy Bee Daycare
02.2023 - 05.2023
  • Enhanced child development by implementing age-appropriate activities and learning experiences.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
  • Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.

Server/Hostess/Busser/Head Food Runner

Limoncello Wine Bar
07.2021 - 05.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Cashier/Appointment Scheduling/File Organizer

Unruly Beauty Bar
10.2019 - 02.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Science - Radiology

Howard Community College
Columbia, MD
05.2026

12 -

Easton High School
Easton, Maryland
05.2023

Skills

  • Product presentation

  • Food safety practices

  • Cash handling proficiency

  • Salesmanship abilities

  • Sanitation Standards Compliance

  • Barista expertise

  • Reliability and punctuality

  • Upselling strategy

  • Excellent work ethic

  • Food Preparation

  • Product Knowledge

  • Menu offering knowledge

Additionalinformation - Contacts

  • Sfebba04@gmail.com
  • 443-326-9000

References

  • Courtney Peters, Limoncello Restaurant & Wine Bar, +1(410)-745-3111
  • Christina Spencer, Cafe, LifeTime Fitness, +1(856)-217-2873
  • Maxine Taylor, MaxGallery, +1(410)-804-7459
  • Aaliyah Taylor, Unruly Beauty event space, +1(410)-486-7859
  • Jessica Mulford, Busy Bee Daycare, +1(717)-480-9451, Mulfordfamily5@gmail.com


Timeline

Cafe Team Member

Life Time Fitness Inc.
10.2023 - Current

Operations Manager

Maxine Taylor
06.2023 - Current

Daycare Assistant

Busy Bee Daycare
02.2023 - 05.2023

Server/Hostess/Busser/Head Food Runner

Limoncello Wine Bar
07.2021 - 05.2023

Cashier/Appointment Scheduling/File Organizer

Unruly Beauty Bar
10.2019 - 02.2020

Associate of Science - Radiology

Howard Community College

12 -

Easton High School

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