Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Saige Fetters

Auburn,GA

Summary

Client success expert with extensive experience managing a large portfolio of clients and establishing business growth. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. My goal is to join a stable progressive group where my experience and skills will enhance the business organization.

Overview

11
11
years of professional experience

Work History

Customer Success Manager (Google Cloud Platform)

Accenture
04.2021 - Current
  • Certified Google Partner Advisor. Manage and advise over 400 Google long-tail Partners.
  • Create long term client retention by advising on all Google benefits and incentives to help Partners reach Google “Premier Level” status
  • Successfully aligned over 70% of my clients to achieve Google “Premier” level status within their partnership
  • Assisted Google Partners with onboarding and product setup to foster successful adoption and usage of their Google Partnership.
  • Advised and managed multi- million dollar Google opportunities for Partners in order for them to grow their qualified bookings and billings
  • Develop and implement GTM action plans to drive revenue growth for my clients to build their Google customer portfolio.

Account Manager

Carter + Clark - Land Surveyors
07.2020 - 05.2021
  • Earned 2 new regions within my first 5 months of employment
  • Managed over 30+ new subdivisions with territory and development
  • Gained the responsibility of training newly hired account managers
  • Created new client contact sheets, updated the mobile app, and engaged in new client on-boarding meetings
  • Presented C+C account manager presentation to all new clients
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Bartender, Shift Leader, Event Assistant

Uncle Jack’s Meat House
08.2017 - 07.2020
  • Directed the front desk: Responsible for taking phone calls, creating floor charts, making reservations, and handing out gift cards
  • Lead shift meetings, oversee staff, manage customer concerns
  • Assist in special in-house hospitality events such as: Atlanta Eats, Burger Bash, and radio station events
  • Took photos and videography for the events and UJMH social media.
  • Served high customer volumes during special events, nights, and weekends.

Public Relations Assistant

UNG
04.2019 - 12.2019
  • Produced noteworthy content for all social media platforms for the University of North Georgia
  • Kept the director up to date on all Communications and PR work that needed to be completed
  • Promoted other departments of the university: College Alumni, UNG news, UNG events, UNG clubs and organizations
  • Assisted in UNG events: Gathered social media content, interviewed attendees, worked on behind the scenes on event setup
  • Assisted with planning, development and implementation of company projects and programs.

Public Relations Coordinator

Georgia Film Festival
04.2019 - 12.2019
  • Active member of the planning & coordinating committee- review & rate films being submitted into the festival, create innovative ideas for the festival
  • Produced eye-catching social media posts for all GFF platforms using Canva and Adobe products
  • Designed and created campaign e-mail invitations, articles and marketing videos.
  • Incorporated community relations: setting up a booth at the Nighthawks Fest, hung up GFF posters around the campus and community, promoted articles written about the festival
  • Gained major partnerships for the Georgia Film Festival: Received a numerous amount of donations

Food Server, Shift Leader, Event Assistant

Buffalo’s Cafe Hamilton Mill
07.2012 - 08.2017
  • Became one of the top servers by serving parties of 20 by myself
  • Shift Leader & Key Holder: Responsible for resolving customer concerns, overseeing fellow staff members, and completing checkout reports
  • Assisted in coordinating special events: Taste of Mill Creek, Taste of Duncan Creek, Gwinnett County Fair
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.

Education

Bachelor of Arts - Mass Communications, Public Relations

University of North Georgia
12.2019

Skills

  • Cloud Based Knowledge
  • Client Management
  • Interpersonal Communications,
  • Customer Service
  • Revenue Growth
  • Public Relations
  • Marketing
  • Project Coordinating
  • Presentations
  • Google Suite & Microsoft Suite
  • Workday, Salesforce, and Salesloft

Additional Information

  • Google Cloud Sales Credential, Google Workspace Sales Credential, Earned a spot on Dean's List

Timeline

Customer Success Manager (Google Cloud Platform)

Accenture
04.2021 - Current

Account Manager

Carter + Clark - Land Surveyors
07.2020 - 05.2021

Public Relations Assistant

UNG
04.2019 - 12.2019

Public Relations Coordinator

Georgia Film Festival
04.2019 - 12.2019

Bartender, Shift Leader, Event Assistant

Uncle Jack’s Meat House
08.2017 - 07.2020

Food Server, Shift Leader, Event Assistant

Buffalo’s Cafe Hamilton Mill
07.2012 - 08.2017

Bachelor of Arts - Mass Communications, Public Relations

University of North Georgia

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