Saige Hopper
Pell City
Summary
Driven hospitality leader with nearly a decade of experience in high-volume restaurants, team development, and customer satisfaction. Proven success managing large staffs, running operations smoothly under pressure, and creating a work culture that keep employees motivated and customers returning. Skilled in problem solving, conflict resolution, and maintaining consistency across every shift. Ready to take full ownership of a new restaurant ‘s performance and build strong, reliable team from the ground up.
Overview
9
9
years of professional experience
Work History
Bartender
Ferus Artisan Ales
03.2025 - Current
- Provided high-quality customer service while managing multiple orders in face-paced setting.
- Balanced registers and executed cash handling with consistent accuracy.
- Built strong customer relationships, leading to repeat business during peak events.
- Maintained organized operations by following established procedures for opening and closing.
Manager
Buffalo Wild Wings
03.2022 - 02.2025
- Led and developed a team of 50+ employees, ensuring strong communication and smooth daily operations.
- Resolved customer concerns swiftly and professionally, protecting brand reputation and customer retention.
- Collaborated with internal teams (kitchen, bar, service) to keep work flow efficient during high-volume hours.
- Coached team members through performance challenges and provided ongoing training to improve service quality.
- Managed scheduling, shift planning, and operational priorities with accuracy and flexibility.
Server/bartender
Buffalo Wild Wings
11.2016 - 03.2022
- Delivered fast, customer-focused service and managed multiple tables efficiently.
- Handled customer issues with professionalism to maintain strong guest satisfaction.
- Used product knowledge to upsell menu items and promote new offerings.
- Completed daily operational task including opening, closing, and workspace organization.
Education
Associate of Arts -
Northwest Florida State College
Niceville, FL06.2014
Skills
- Customer service and relationship building
- Problem solving and conflict resolution
- Cross-functional teamwork
- Time and task prioritization
- Cash handling and accountability
- Scheduling and workflow coordination
References
Patrick Dunn - General Manager at Buffalo Wild Wings of Hoover
Phone: 205-568-3276
Email: p.dunn@southernwingsinc.com
Brittany Doherty - Bar Manager at Ferus Artisan Ales
Phone: 205-568-3276
Email: brittdoher@gmail.com
Steven Chamberlain - Front of House Manager at Buffalo Wild Wings of Oxford
Phone: 262-221-4813
Email: marty.exe@gmail.com
Timeline
Bartender
Ferus Artisan Ales
03.2025 - Current
Manager
Buffalo Wild Wings
03.2022 - 02.2025
Server/bartender
Buffalo Wild Wings
11.2016 - 03.2022
Associate of Arts -
Northwest Florida State College