Saige Love
San Clemente,CA
Summary
Diligent Operations & Project Manager with a background in managing complex, high-volume projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Continuous Improvement Supervisor
Collectors Universe
01.2024 - Current
- Coached team members on effective problem-solving techniques, empowering them to drive improvements independently.
- Leveraged Six Sigma methodologies to analyze process performance data, uncovering trends that informed strategic decision making.
- Implemented standard work procedures across departments, enhancing consistency in operations and reducing variability in output quality.
- Championed a culture of continuous improvement within the organization, fostering a focus on innovation and excellence.
- Managed multiple projects simultaneously, ensuring timely completion while adhering to budget constraints.
Dispatch Operations Manager
Foodja
06.2021 - 01.2024
- Established clear expectations for dispatcher job duties while providing ongoing support through coaching sessions as needed.
- Implemented advanced software systems to increase accuracy in dispatching orders and managing resources.
- Managed a team of 18 dispatchers, ensuring optimal productivity levels and high-quality performance in meeting delivery expectations.
- Facilitated cross-training initiatives among dispatchers in various departments leading to greater flexibility during peak periods.
- Created detailed reports on dispatch operations performance metrics, identifying trends and highlighting areas for improvement.
General Manager
GoPuff
05.2018 - 12.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
Business Management
Northern Arizona University
Flagstaff, AZ05-2018
Skills
- 5S methodology
- Operations management
- Quality management systems
- Workflow optimization
- Project Management Professional (PMP)
- Project Management Tools
Certification
- Lean Six Sigma Yellow Belt
- Project Management Fundamentals
- Project Management Professional
Timeline
Continuous Improvement Supervisor
Collectors Universe
01.2024 - Current
Dispatch Operations Manager
Foodja
06.2021 - 01.2024
General Manager
GoPuff
05.2018 - 12.2020
Business Management
Northern Arizona University
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