Service Coordinator
MedSpeed
Elmhurst, IL
08.2024 - 10.2024
- Coordinated service schedules and appointments with clients.
- Overseeing crisis intervention and follow-up services.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of service requests, work orders, and customer interactions.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Monitored email and phone communication to provide prompt responses and solutions.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Followed up with clients and managers to receive and communicate status updates.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
