Saige Thompson
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable customer experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Server
Freebridge Brewery
05.2022 - 12.2022
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier/Hostess
Trout Lake Tacos
01.2020 - 12.2020
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Kept supplies and food stocked.
- Helped with food preparation and kept surfaces and all stepts in the food handling presses cleanly.
- Built relationships with customers to encourage repeat business.
Education
No Degree -
Trout Lake High School
Trout Lake, WAHigh School Diploma -
Riverbend Community School
The Dalles, OR06.2022
Skills
- Food Preparation and Safety
- Friendly and relatable Customer Service
- Stocking and Replenishing
- Anticipating Guest Needs
- Billing and Payment Processing
- Communications Protocols
- Cleaning and Organization
- Artistic and Creative
Certification
licensed bartender with OLCC, food, and alcohol handling permit.
Timeline
Host/Server
Freebridge Brewery
05.2022 - 12.2022
Cashier/Hostess
Trout Lake Tacos
01.2020 - 12.2020
No Degree -
Trout Lake High School
High School Diploma -
Riverbend Community School
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