Sai Harika Dokka
Cleveland,OH
Summary
Certified Assistant System Engineer with thorough understanding of network setups, customized business applications, backup and storage services. Considerable hands-on experience providing IT services and developing security projects. Subject Matter Expert (SME) of network infrastructures necessary to provide day-to-day operational support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant System Engineer
Tata Consultancy Services
05.2021 - 07.2022
- Managed organizational hardware and software license agreements and decommissioned defunct licenses.
- Maintained computer systems, installed and upgraded new systems.
- Reduced downtime by proactively monitoring and addressing potential system issues.
- Managed software installations, upgrades, and patch deployments for a diverse range of devices and operating systems.
- Maintained regular communications with external stakeholders, improving overall uptime.
- Tracked and reported user work orders, maintaining compliance with prescribed hardware inventory distribution and labor management policies.
- Enhanced security measures by implementing robust network protocols and firewalls.
- Boosted productivity through the evaluation and recommendation of effective software tools for various tasks.
Remote Count Associate
Amazon
10.2020 - 04.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Improved project delivery times with implementation of streamlined communication strategy.
Education
Master of Science - Information Systems
Indiana Institute of Technology
Fort Wayne, IN05.2025
Bachelor of Technology - Electronics And Communications Engineering
Malla Reddy College of Engineering And Technology
Hyderabad, India09.2020
Skills
- Scripting Languages
- Cybersecurity knowledge
- Application support
- Data Analysis
- Programming
- Cloud Computing
- Oracle
- Technical Analysis
- IT Infrastructure
- Information Security
- Software Development
- Cybersecurity
- System Testing
Certification
- Certified Microsoft Technology Associate in Python
- Certified Internet of Things with IBM Cloud
- Certified workshop on Web Development
Timeline
Assistant System Engineer
Tata Consultancy Services
05.2021 - 07.2022
Remote Count Associate
Amazon
10.2020 - 04.2021
Master of Science - Information Systems
Indiana Institute of Technology
Bachelor of Technology - Electronics And Communications Engineering
Malla Reddy College of Engineering And Technology
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