Saihb Madrigal
COMPTON,CA
Summary
Customer-focused professional with a strong background in developing action plans that enhance satisfaction and drive sales growth. Expertise in executing strategies, training staff, and managing inventory to reduce shortages. Proven skills in coordinating recruitment and conducting audits, ensuring operational efficiency in retail environments.
Overview
19
19
years of professional experience
Work History
Store Manager
Burlington
Inglewood, California
11.2020 - Current
- Execute customer focused strategies, policies and programs as measured by Customer service scores.
- Consistently delivers acceptable results as measured by the Location Balanced Scorecard with an intense focus on customer service and sales growth.
- Facilitated sales growth by enhancing customer experience and managing hiring and onboarding processes.
- Developed and prioritized action plans with timely follow-up.
- Trained new employees and provided ongoing education to enhance team skills and service quality.
- Set criteria for staff, such as sales performance and customer approval or complaints.
- Helping to create advertising campaigns for attracting new customers and retaining current customers and create both in and outside store promotions for attracting customers.
Assistant Store Manager Operations
Burlington Hawthorne
08.2017 - 11.2020
- Directed and managed customer service and flow supervisors to enhance team effectiveness.
- Coordinated recruitment activities for staffing needs.
- Reviewed, evaluated, and documented staff performance to support development and accountability.
- Create and manage employee work schedules.
- Coordination of recruitment process.
- Coach and support other team members.
- Coached team members to enhance their performance.
- Maintain and monitor store inventory.
- Managed human resource initiatives, including staffing, training, attendance adherence, and scheduling, to ensure operational compliance and team cohesion.
Assistant Store Manager Softline
Sears
Los Angeles, California
10.2007 - 09.2017
- Created employee schedules, assigned responsibilities, and ensured completion of tasks in-store.
- Hired, trained, and developed new employees to enhance team performance.
- Managed retail and company inventory, emphasizing loss prevention through theft and breakage controls.
- Attracted, hired, and onboarded store staff based on performance metrics and retention goals.
- Handled and resolved escalated customer issues promptly to ensure satisfaction.
- Ensure achievement of business goals in revenue, expenses, profitability, and shrinkage.
- Implement corporate programs and initiatives through merchandising, payroll management, productivity, and associate morale.
- Establish sales goals, manage budgets, devise sales goals, forecast consistency, and maximize sales and profits.
- Ensure the store operates in full compliance with applicable laws, regulations, and company policies.
Education
John C Fremont
Los Angeles, CASkills
- Retail management
- Retail operations
- Inventory control
- Sales forecasting
- Budget management
- Loss prevention
- Visual merchandising
- Customer relationship management
- Staff development
- Leadership skills
- Microsoft Word, PowerPoint, Outlook, and Publisher
- Bilingual communication
Timeline
Store Manager
Burlington
11.2020 - Current
Assistant Store Manager Operations
Burlington Hawthorne
08.2017 - 11.2020
Assistant Store Manager Softline
Sears
10.2007 - 09.2017
John C Fremont