Saihou Sanyang
Pawtucket,RI
Summary
To obtain a professional employment in computer, electronic, or customer service field in
which I will successfully utilize my knowledge and expertise as well as offer future growth potentials.
Overview
19
19
years of professional experience
Work History
Xerox
12.2015 - Current
- Managed a territory with 100+ Xerox copiers and printers of various sorts
- Responding multiple work orders daily from troubleshooting and repairing copiers, troubleshooting networking and connectivity issues and ordering parts daily
- With various people coming out was able to study on-line about new equipment and upgrades
- Prep and Install machine
- Received the highest grade of certification A+ and Network+ from Xerox School for copiers in Wethersfield, Connecticut
- Helped installed and managed the Rhode Island School Design Systems contract with 100+ copiers and HP, Lexmark, and Dell printers
- Helped bring down a response time 7hrs to 4 hrs response time
- Prepared records and reports accurately
- Resolved system failures by diagnosing tools and using schematic drawing
- Maintained up-to-date technical information
- Upheld company tools, computers, phones, and company car
- Ensured that customers were satisfied with the services provided to them.
Technical Service Technician
LaserStar Technologies
03.2013 - 07.2015
- Provide technical support over the phone relating to laser welders Perform in-house repairs on various LaserStar product line including welders and engravers Visit customer in the Northeast region to perform routing and general maintenance on welders Deliver and setup Laser Welders to customer and provide basic training to new customers Train and certify dealers and customers on service skill sets when required Enter new customer data and other service data for current customers into computer databases
- Develop and maintain relationships with existing and new clients Serve as the liaison between the company and the customers in the territory
Field Service Technician/Network Technician
CVS
- Managed broad range of installations, upgrades, roll-outs and troubleshooting projects for
- Proprietary systems and Windows base OS with focus on computer/network systems
- Installing
- Kodak Printers loading and configuring software/firmware in photolabs and in pharmacy including
- Zebra printers, Xerox Cannon and various other printers
- Key Contributions: System Upgrades - Improved stability and performance of system and network by upgrading
- Windows 2000 to Windows XP Professional; Saved all customer data on existing PCs built new computers, migrating existing applications and customizing configuration setting to company standard.
Engineering Technician
L-3 Unidyne
01.2015 - 01.2015
- Perform Electrical Test on incoming Towed Arrays Troubleshoot down to Component level, developing and repairing electronic equipment Adept at assessing risk while identifying performance issues and participate in the development of new products Updating of existing work instructions for production Broad knowledge of microprocessors and digital electronic Excellent customer service skills Always keep in touch with the latest industry trends and technology.
Pilot Lab Technician, Technical Data Coordinator ERP
Teknor Apex
09.2012 - 10.2013
- Assignment of new item code for raw material and finished good, data entry of formulation property text, specification and process instructions Assist ERP and IT group with data entry tasks, modify formulations as directed by product chemist and ERP group, Testing new product on plastic for R&D Operated test equipments such as brittle point machine, melt indexer, and oxygen indexer, also had been exposed to the new kneader machine; par t of a team that work closely with process engineering to get the kneader to production state, duties included compounding, assembling and disassembling the kneader for preventive maintenance
Test Technician
ThermoFisher Scientific
07.2007 - 06.2012
- Read schematics and assembly manuals to establish procedures that fabricate a variety of wiring subassemblies Utilize common hand tools, soldering, stations and fixture Perform standard testing procedures on precision electro-mechanical assemblies and analytical instruments Interpret complex schematic and wiring diagram to guide troubleshooting down to component level Participated in lean manufacturing implementation and initiative in aerosol area.
Helpdesk Support Technician
CVS, Pharmacy Corporate Headquarters
05.2006 - 07.2007
- Functioned as a member of a team handling over 7,000 calls per day that represented 70,000 PCs and diverse groups of end users
- Managed various areas of support including broadband connectivity, account provisioning, email (Outlook, Outlook Express, and Eudora), Windows installation, configuration, and upgrade issue, maintained and monitored supports for TCP/IP network configurations
- Documented problems with the use of Peregrine Service Center
- Used number of remote software such as, Citrix, and VPN
- Key Contribution and Accomplishments: Customer Support & Satisfaction - Achieved high level of customer satisfaction through patient, and methodical approach to problem resolution with majority of calls resolved within company’s 10-minute requirement
- Turned around tense situations with irate customers into positive outcomes
Machine Operator/Backup Team Leader
Texas Instrument
08.2001 - 09.2003
- Soldered CSE on hex ports / pre-assembled APT rotary crimper Ran APT rotary crimper, responsible for the setup of machinery Inspected product quality and corrected production errors Made repairs to Crimper, Side Staker, Calibration machines, Final Assembly Machine and Final
- Function Tester
Education
Computer Service Technician/Network Installer Certificate -
MotoRing Technical Training Institute (MTTI)
2006
Associate of Science - Information Technology
Community College of Rhode Island
2003
Skills
- PC system assembly and upgrades, and peripheral device installation including SCSI hardware
- Working knowledge of Windows 95, 98, ME, NT, 2000 Windows XP, and Vista
- Troubleshooting and repairing hardware and software / Customer relations
- Application software: MS-Office XP Professional
- Peer to Peer Networking / Mechanical Assembler
- Client/Server Networking: Windows 2000/2003 Server, Windows NT Server 40 and Novell NetWare
- 51
- Maintenance of procedures including data backup
- Copier/Printer Service repair
- System Installation
- Technical Analysis
- Multiple Priorities Management
- Issue Escalation
- Work Order Management
- Calibrating Systems
Accomplishments
- Subject Matter Expert who had to train team of assembler with all equipment tools on production line
- Certified Subject Matter Expert (SME) received at Texas Instrument Assumed the responsibility of leader, in the absence of the team leader A+ preparation training at MTTI
Timeline
Xerox
12.2015 - Current
Engineering Technician
L-3 Unidyne
01.2015 - 01.2015
Technical Service Technician
LaserStar Technologies
03.2013 - 07.2015
Pilot Lab Technician, Technical Data Coordinator ERP
Teknor Apex
09.2012 - 10.2013
Test Technician
ThermoFisher Scientific
07.2007 - 06.2012
Helpdesk Support Technician
CVS, Pharmacy Corporate Headquarters
05.2006 - 07.2007
Machine Operator/Backup Team Leader
Texas Instrument
08.2001 - 09.2003
Field Service Technician/Network Technician
CVS
Computer Service Technician/Network Installer Certificate -
MotoRing Technical Training Institute (MTTI)
Associate of Science - Information Technology
Community College of Rhode Island
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