Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Saijha Reece

Scottsdale,AZ

Summary

Passionate about helping others, with the ultimate aspiration of advancing education to become a registered nurse. Eager to expand knowledge and skills in the healthcare field, committed to achieving this dream through dedication and hard work. Strong desire to make a positive impact on patients' lives, determined to excel in future nursing career.

Overview

10
10
years of professional experience

Work History

Patient Coordinator

Salt River Eye Care
10.2024 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.

Operations Associate

Sephora
05.2023 - 10.2024
  • Performing tasks imperative to the store's daily function.
  • Putting up extensive graphics and displays.
  • Executing time sensitive display updates and brand hard launches.
  • Lending support to the store floor for our beauty advisors.
  • Greeting customers and creating a welcoming atmosphere.
  • Cash and card payment handling, as well as mobile pos.
  • Handling high dollar exchanges and returns.
  • Executing buy online, pick up in store orders as well as door dash order packing.
  • Proving clients with multiple accurate color matches and providing samples and/or application.
  • Extensive customer interactions for a personalized shopping experience.
  • Maintain general cleanliness of the store front.
  • Responsible for backstock and accurate inventory.
  • Handling and unloading shipment sent to the store.
  • Cycle counting and sending products back to companies after discontinuation.

Operations Associate

Sephora
05.2023 - 10.2024
  • Performing tasks imperative to the store's daily function.
  • Putting up extensive graphics and displays.
  • Executing time sensitive display updates and brand hard launches.
  • Lending support to the store floor for our beauty advisors.
  • Greeting customers and creating a welcoming atmosphere.
  • Cash and card payment handling, as well as mobile pos.
  • Handling high dollar exchanges and returns.
  • Executing buy online, pick up in store orders as well as door dash order packing.
  • Proving clients with multiple accurate color matches and providing samples and/or application.
  • Extensive customer interactions for a personalized shopping experience.
  • Maintain general cleanliness of the store front.
  • Responsible for backstock and accurate inventory.
  • Handling and unloading shipment sent to the store.
  • Cycle counting and sending products back to companies after discontinuation.

Starbucks Operations Manager

Safeway
05.2022 - 05.2023
  • Greet customers and create a welcoming environment.
  • Making complex drinks with different components.
  • Complete transactions by taking card and cash payments.
  • Taking customers' orders in the café.
  • Properly warming and preparing food for patrons.
  • Taking care of multiple back of the house duties.
  • Frequently cleaning and keeping customer areas sanitary.
  • Daily stocking and monthly inventory.
  • Trainer and daily operations.
  • Extended customer connections.

Starbucks Operations Manager

Safeway
05.2022 - 05.2023
  • Greet customers and create a welcoming environment.
  • Making complex drinks with different components.
  • Complete transactions by taking card and cash payments.
  • Taking customers' orders in the café.
  • Properly warming and preparing food for patrons.
  • Taking care of multiple back of the house duties.
  • Frequently cleaning and keeping customer areas sanitary.
  • Daily stocking and monthly inventory.
  • Trainer and daily operations.
  • Extended customer connections.

Barista

Starbucks
02.2022 - 05.2022
  • Greet customers and create a welcoming environment.
  • Making complex drinks with different components.
  • Complete transactions by taking card and cash payments.
  • Taking customers' orders in the café and drive-thru.
  • Properly warming and preparing food for patrons.
  • Taking care of multiple back of the house duties.
  • Frequently cleaning and keeping customer areas sanitary.
  • Extended customer connections.

Barista

Starbucks
02.2022 - 05.2022
  • Greet customers and create a welcoming environment.
  • Making complex drinks with different components.
  • Complete transactions by taking card and cash payments.
  • Taking customers' orders in the café and drive-thru.
  • Properly warming and preparing food for patrons.
  • Taking care of multiple back of the house duties.
  • Frequently cleaning and keeping customer areas sanitary.
  • Extended customer connections.

Front Desk

SimonMed Imaging
08.2021 - 02.2022
  • Greet patients and set a positive office atmosphere.
  • Answer the phone, take messages, and schedule.
  • Organize and maintain patients records; update when necessary.
  • Operate office equipment, such as scanners, printers, etc.
  • Verifying with insurance companies and collecting copayments.
  • Frequently cleaning the front office waiting area.
  • Stocking toiletries and any office paperwork.
  • Calling for verbal orders from different doctors' offices.

Front Desk

SimonMed Imaging
08.2021 - 02.2022
  • Greet patients and set a positive office atmosphere.
  • Answer the phone, take messages, and schedule.
  • Organize and maintain patients records; update when necessary.
  • Operate office equipment, such as scanners, printers, etc.
  • Verifying with insurance companies and collecting copayments.
  • Frequently cleaning the front office waiting area.
  • Stocking toiletries and any office paperwork.
  • Calling for verbal orders from different doctors' offices.

Optician

America's Best Contact and Eyeglasses
07.2020 - 07.2021
  • Read and enter patient files.
  • Suggest and recommend products to the patient.
  • Walk patients through the whole sales process.
  • Schedule appointments when needed.
  • 1 on 1 with patients to find their needs and desires out to find the best plan of action.
  • Adjustment and minor repairs of patients glasses.
  • Teaching contact lens classes.

Optician

America's Best Contact and Eyeglasses
07.2020 - 07.2021
  • Read and enter patient files.
  • Suggest and recommend products to the patient.
  • Walk patients through the whole sales process.
  • Schedule appointments when needed.
  • 1 on 1 with patients to find their needs and desires out to find the best plan of action.
  • Adjustment and minor repairs of patients glasses.
  • Teaching contact lens classes.

Sales Associate

Afni
04.2019 - 07.2019
  • Prepared accurate price quotes to complete sales.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Take many phone calls a day to help customers sign up for phone service, upgrade devices, sell accessories, and inform customers of promotions on their accounts.
  • Take card numbers and perform credit checks over the phone.
  • Set up shipping and in-store pickups for customers.
  • Keep up-to-date promotions, brand new devices coming out, and learning how to use these devices as well.

Sales Associate

Afni
04.2019 - 07.2019
  • Prepared accurate price quotes to complete sales.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Take many phone calls a day to help customers sign up for phone service, upgrade devices, sell accessories, and inform customers of promotions on their accounts.
  • Take card numbers and perform credit checks over the phone.
  • Set up shipping and in-store pickups for customers.
  • Keep up-to-date promotions, brand new devices coming out, and learning how to use these devices as well.

Sales Associate

Dillard's
10.2017 - 02.2019
  • Establish accounts and client relationships.
  • Consulted with clients to understand their desires and suggest the best products to meet their needs.
  • Moved and unpacked heavy boxes and containers.
  • Manage markdowns and price changes on the floor and in stockrooms as well.
  • Completing sales payments, refunds, and exchanges, including issuing a store credit.
  • Price adjustments, clients returns, and cash register operation.
  • Trained new associates on store programs and policies.
  • Spending quality time with each client that came in, to perfect their needs and find amazing things.
  • Obtained a thorough knowledge of products sold to assist the clients as best as possible.
  • Restocked shelves with new merchandise, taking time to arrange attractive, eye-catching displays.

Sales Associate

Dillard's
10.2017 - 02.2019
  • Establish accounts and client relationships.
  • Consulted with clients to understand their desires and suggest the best products to meet their needs.
  • Moved and unpacked heavy boxes and containers.
  • Manage markdowns and price changes on the floor and in stockrooms as well.
  • Completing sales payments, refunds, and exchanges, including issuing a store credit.
  • Price adjustments, clients returns, and cash register operation.
  • Trained new associates on store programs and policies.
  • Spending quality time with each client that came in, to perfect their needs and find amazing things.
  • Obtained a thorough knowledge of products sold to assist the clients as best as possible.
  • Restocked shelves with new merchandise, taking time to arrange attractive, eye-catching displays.

Cashier and Customer Support

Sears
12.2015 - 02.2017
  • Returned products to shelves and performed general merchandising functions.
  • Count money in cash drawers at the start of each shift and balanced drawers at the end of each shift.
  • Verified prices and calculated totals using scanners and point of sale systems.
  • Remaining alert and accurately scanning merchandise for purchase.
  • Solved complaints by customers and issued credits for returned merchandise.
  • Handled an average of 50 transactions on average daily.
  • Handled exchanges, returns, and escalated customer complaints according to company policy.
  • Restocked shelves, arrange displays, as well as markdowns and price checks.
  • Engaged customers and built connections using a positive, upbeat attitude.

Cashier and Customer Support

Sears
12.2015 - 02.2017
  • Returned products to shelves and performed general merchandising functions.
  • Count money in cash drawers at the start of each shift and balanced drawers at the end of each shift.
  • Verified prices and calculated totals using scanners and point of sale systems.
  • Remaining alert and accurately scanning merchandise for purchase.
  • Solved complaints by customers and issued credits for returned merchandise.
  • Handled an average of 50 transactions on average daily.
  • Handled exchanges, returns, and escalated customer complaints according to company policy.
  • Restocked shelves, arrange displays, as well as markdowns and price checks.
  • Engaged customers and built connections using a positive, upbeat attitude.

Education

Associates of Science -

Phoenix College
Phoenix, AZ
06.2025

Skills

  • Manage inventory
  • Acquire new customers
  • Demonstrate products
  • Cash handling
  • Product recommendations
  • ID verification
  • Scanner operations
  • Customer service
  • POS systems
  • Merchandise restocking
  • Upselling
  • Bag merchandise
  • Barista
  • Cash register operation
  • Cashier training
  • Price verification
  • Drawer balancing
  • Retail operations
  • Verifying and collecting copayment
  • Scheduling and confirming appointments
  • Following HIPAA Regulations
  • Scanning and filing documents into patient files
  • Coordinating with other physicians' offices
  • Insurance verification
  • Electronic records management
  • Office administration
  • Organizational skills
  • Patient care
  • Medical terminology
  • Documentation
  • Verbal and written communication
  • Patient flow management

Personal Information

Title: Operations and Customer Service Specialist

Timeline

Patient Coordinator

Salt River Eye Care
10.2024 - Current

Operations Associate

Sephora
05.2023 - 10.2024

Operations Associate

Sephora
05.2023 - 10.2024

Starbucks Operations Manager

Safeway
05.2022 - 05.2023

Starbucks Operations Manager

Safeway
05.2022 - 05.2023

Barista

Starbucks
02.2022 - 05.2022

Barista

Starbucks
02.2022 - 05.2022

Front Desk

SimonMed Imaging
08.2021 - 02.2022

Front Desk

SimonMed Imaging
08.2021 - 02.2022

Optician

America's Best Contact and Eyeglasses
07.2020 - 07.2021

Optician

America's Best Contact and Eyeglasses
07.2020 - 07.2021

Sales Associate

Afni
04.2019 - 07.2019

Sales Associate

Afni
04.2019 - 07.2019

Sales Associate

Dillard's
10.2017 - 02.2019

Sales Associate

Dillard's
10.2017 - 02.2019

Cashier and Customer Support

Sears
12.2015 - 02.2017

Cashier and Customer Support

Sears
12.2015 - 02.2017

Associates of Science -

Phoenix College

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Saijha Reece