Saikat Paul
Warren
Summary
Results-driven professional with extensive experience in leadership and staff supervision. Proven track record in enhancing customer relations, administrative quality, and project management efficiency. Exceptional communicator skilled in resolving issues for both customers and employees.
Overview
2
2
years of professional experience
Work History
Red Coat/Team Leader
Unifi
Detroit
04.2024 - Current
- Resolved conflicts between passengers through effective interpersonal skills.
- Trained new staff on customer service techniques and policies.
- Provided assistance to travelers, addressing inquiries and resolving complaints.
- Supported disabled passengers with special needs throughout travels.
- Delivered exceptional service by actively engaging with customers and listening effectively.
- Coordinated with airlines on flight schedules and travel-related issues.
- Assisted clients in preparing necessary travel documents and forms.
AFM/ Amazon Floor Management
Amazon
Detroit
08.2023 - 02.2024
- Collaborated with diverse teams to achieve goals and resolve product-related issues.
- Conducted system analysis and testing to identify and rectify technical inefficiencies.
- Performed software and system testing for quality assurance and reliability.
- Updated databases to maintain accurate and current information.
- Enhanced workplace productivity through effective teamwork.
- Managed inventory and supplies to ensure timely availability of materials.
Assistant Manager
7Eleven
Roseville
12.2022 - 07.2023
- Facilitated regular communication with customers to identify needs and expectations.
- Coordinated interdepartmental collaboration to enhance operational efficiency.
- Mentored newly hired employees on company programs to ensure comprehensive knowledge transfer.
- Supervised daily operations, including shift scheduling and duty assignments.
- Recruited and trained new employees to fulfill job requirements effectively.
- Reviewed employee performance, delivering continuous feedback and coaching for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation promptly.
Education
High School Diploma -
Oakland International Academy High School
2619 Florian St06-2023
Skills
- Conflict resolution
- Customer service
- Employee training and coaching
- System analysis
- Quality assurance
- Inventory management
- Flight coordination
- Problem solving
- Time management
- Leadership experience
- Team leadership and supervision
- Cash handling
- Daily activity oversight
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Professional
Urdu
Limited
References
References available upon request.
Timeline
Red Coat/Team Leader
Unifi
04.2024 - Current
AFM/ Amazon Floor Management
Amazon
08.2023 - 02.2024
Assistant Manager
7Eleven
12.2022 - 07.2023
High School Diploma -
Oakland International Academy High School
Similar Profiles
Janae Oliver-ColvinJanae Oliver-Colvin
Operations Agent at UnifiOperations Agent at Unifi
Fualole SamueluFualole Samuelu
Dispatcher at UnifiDispatcher at Unifi
Leomar Farfan DuranLeomar Farfan Duran
Creel Loader at UnifiCreel Loader at Unifi
Emily McNamaraEmily McNamara
Waitress at Buddy's PizzaWaitress at Buddy's Pizza
Adna DidicAdna Didic
Behavior Technician at Gateway Pediatric TherapyBehavior Technician at Gateway Pediatric Therapy