Sai Kiran Konda Prem

Products: Risk & Independence Portal, Ethics & Compliance Portal, Enterprise Drupal Platforms,

Internal AI Experiences, Identity & Access Management (OpenAM to Microsoft Entra ID)

Key Responsibilities

• Own product strategy, roadmap, backlog prioritization, release planning, and continuous delivery for multiple global enterprise applications supporting Risk, Ethics, Independence, and Compliance.
• Partner with executive stakeholders, architects, cybersecurity, legal, compliance, UX, infrastructure, and engineering teams to translate complex regulatory and operational requirements into scalable digital products.
• Lead product discovery through stakeholder workshops, customer interviews, production analytics, usability testing, and operational metrics to identify product enhancements.
• Defined product vision, KPIs, OKRs, roadmaps, and acceptance criteria to align multiple Agile teams with strategic objectives.
• Drove AI-enabled capabilities such as intelligent content recommendations, AI-assisted search, document summarization, workflow automation, and conversational assistants to enhance user productivity.
• Collaborate with AI engineering teams to evaluate and deliver Generative AI solutions using Microsoft Copilot, Azure OpenAI, and LLM-powered capabilities.
• Led the enterprise identity modernization program migrating applications from OpenAM to Microsoft Entra ID, defining authentication, authorization, SSO, RBAC, provisioning, testing, and rollout strategies.
• Partner with Identity and Security teams to ensure compliance with Zero Trust, authentication standards, governance policies, and enterprise security controls.
• Define API integration strategies supporting identity providers, enterprise applications, CMS platforms, notification services, and downstream business systems.
• Prioritize features based on business value, customer impact, compliance, security, technical complexity, and delivery capacity.
• Lead backlog refinement, sprint planning, story grooming, release planning, dependency management, UAT, production readiness, and post-release stabilization.
• Collaborated with engineering teams throughout SDLC to deliver scalable solutions, balancing timelines and technical debt to meet business outcomes.
• Drive cross-functional alignment across globally distributed teams within a highly matrixed enterprise environment.
• Monitor production health, platform adoption, operational KPIs, user engagement, and support trends to continuously improve product performance.
• Partner with business teams to enhance content strategy, taxonomy, metadata quality, publishing governance, and information discoverability.
• Lead production incident prioritization, root cause analysis, backlog improvements, and preventive platform enhancements.
• Develop executive presentations, product strategies, business cases, roadmap updates, and investment recommendations for senior leadership.
• Coordinate Agile ceremonies across global delivery teams, including sprint planning, backlog refinement, demos, retrospectives, and quarterly roadmap planning.

Technologies: Drupal CMS, Microsoft Entra ID, OpenAM, Azure AD, Microsoft Copilot, Azure OpenAI, AI/LLMs, JIRA, Confluence, Azure DevOps, Microsoft 365, Power BI, SQL, REST APIs, OAuth 2.0, SAML, OpenID Connect, RBAC, Agile, Scrum, Kanban.

Products: Oracle EBS Order-to-Cash, Salesforce Commerce Cloud - POS, and IP & A&G Segments

• Leading Clarivate’s global Salesforce Commerce Cloud and Oracle EBS portfolio across the Intellectual Property (IP) and Academics & Government (A&G) business segments.Leading Clarivate's global Salesforce Commerce Cloud and Oracle EBS portfolio across the Intellectual Property (IP) and Academics & Government (A&G) business segments.

Key Responsibilities:

• Platform governance, roadmap, AI strategy, and enterprise process modernization across multiple regions.
• Led Order to Cash (O2C) portfolio for enterprise AI products supporting operational workflows including entitlements, invoicing, payments, audit-ready financial reporting, cash application touch points, and downstream financial reporting, partnering daily with Finance, Engineering, and Data to ensure transactional accuracy and audit readiness.
• Served as the primary lead for the full-spectrum commercialization of a global AI-native Revenue Operations portfolio, ensuring all products and services were wrapped into high-impact programs with clear strategic goals.
• Lead deep analysis of market trends and competitive landscapes to discern high-value product opportunities for an AI-native financial intelligence portfolio.
• Owned product vision and roadmap for AI-enabled capabilities across Sales, Services, and financial operations workflows, focused on prediction, billing automations, and decision support rather than manual, reactive processes.
• Monitor the global AI landscape to integrate breakthroughs in foundation models (LLMs) and agentic workflows into the core product suite.
• Led AI enabled features mobile (iOS & Android) and web experiences for finance related customer workflows including billing visibility, payment actions, and account management.
• Led Product-owned AI-assisted dunning rules and segmentation, defining customer risk signals, delinquency tiers, promise-to-pay behaviors, and recommended next-best actions, then operationalizing these as configurable policies with auditable outcomes and guardrails.
• Led go-to-market strategy including pricing architecture, AI assisted dunning, margin planning, Billing promotion strategy, sales enablement, and channel alignment.
• Developed executive-ready transformation briefs detailing problem statements, baseline metrics, future state AI opportunities, assumptions, risks, and ROI to support strategic investment decisions.
• Maintained and prioritized a Kanban backlog to support continuous delivery of AI enhancements while managing dependencies across multiple enterprise teams.
• Established KPIs to measure AI product effectiveness including resolution time reduction, prediction accuracy, workflow automation rates, and adoption.
• Designed modernization initiatives introducing AI-assisted exception handling, predictive workflow routing, and intelligent automation across invoicing, revenue recognition, and compliance workflows, reducing manual intervention and cycle times across high-volume transactional systems.
• Partnered with VP-level stakeholders to align the AI product vision with global business goals, delivering crisp technical documentation and ROI-based strategic recommendations for the $100M+ O2C and POS portfolios.
• Led requirements definition for mobile app features dependent on RESTful APIs, including user authentication, role-based access, entitlements, and account level permissions, translating complex backend and regulatory constraints into clear, actionable user stories.
• Defined acceptance criteria for REST endpoints covering latency expectations, retry behavior, validation rules, and data consistency guarantees across synchronous and asynchronous calls.
• Worked closely with mobile engineers and backend teams to define API contracts, payload structures, error handling, and performance expectations, enabling consistent behavior across iOS and Android clients.
• Actively decomposed large epics into granular user stories aligned to mobile release cycles, ensuring stories were estimation ready and testable while maintaining alignment with broader roadmap.
• Championed lean and iterative delivery practices, enabling MVP releases with rapid feedback loops and incremental optimization.
• Used SQL extensively across Redshift and Postgres environments to validate data quality, confirm metrics accuracy, and troubleshoot production issues tied to mismatched attributes, orphan records, or missing joins in reporting logic.
• Owned end to end release execution including scope definition, dependency management, UAT planning, defect triage, retest coordination, and cutover readiness with business sign off gates.
• Partner with DevOps teams around CI/CD alignment, environment readiness, and release approvals.
• Built Agile framework for POS and O2C Teams and led scrum ceremonies, prioritization, refinement, sprint planning, grooming, and dependency management.
• Managed and prioritized the product Kanban board and backlogs using JIRA while leading onshore and offshore development teams.

Technologies: Salesforce Commerce Cloud (POS),Oracle E-Business Suite (O2C), Azure DevOps, Azure Cloud, SQL, Tableau, REST APIs, CI/CD Pipelines, SAP,GitHub Copilot, Microsoft 365 Copilot, Confluence, JIRA, MS Teams, Power BI, Agile/SAFe

Products: Ecommerce shopping, Hoopla Digital Product -Streaming Platform (WWW/IOS/Android)

• Projects: Consortia (Led and Executed), Ecommerce Web Application Management, Resource Center in Ecommerce, Homepage Enhancements, AI Chatbot, AI Purchasing Recommendations, New Product display Page(PDP) for iOS & Android Mobile Applications of Hoopla, AI/ML Search and Browse Recommendations, Clickstream Analytics.

Key Achievements & Responsibilities:

• Orchestrated adoption of Agile and Scrum methodologies organization-wide, leading workshops for 150 staff and integrating training into Udemy curriculum.
• Spearheaded cross-functional collaborations with Engineering, Design, and Data teams to engineer a robust eCommerce platform, delivering a superior experience for library users.
• Led product, business strategy and roadmap for a large consumer-facing (Hoopla and Ecommerce) platform used by millions of end users DTC experience, owning feature definition, AI driven features, prioritization, and Product lifecycle management.
• Owned web and mobile ecommerce platform capabilities that directly impacted revenue and margin, including promotion configuration, add to cart, checkout, payments, pricing logic, inventory availability, and order orchestration, source code and coupon behavior, eligibility rules, discount stacking policies, and merchandising controls used by library buyers across a large catalog.
• Led the Consortia (Bringing multiple libraries under one umbrella) project from conception to completion, driving the strategic direction, development, and successful deployment of the initiative.
• Managed an $85M product portfolio ensuring profitable sales through continuous monitoring of consumer preferences and demographic shifts.
• Owned AI driven recommendation algorithm for Smart Browse, Search, and browse experiences by partnering with engineering and analytics teams to define logic for personalized discovery, related content, and collection based surfacing for hoopla digital serving over 5 million active users.
• Led AI initiatives to create personalized recommendations, intelligent search ranking, content relevance metrics, and user-interaction modeling.
• Established success metrics for search and discovery features including CTR, conversion rate, engagement depth, and content utilization, and used results to guide continuous optimization.
• Partnered with analytics and data teams to build AI-adjacent decision systems on Behavioral tracking, Usage modeling, Demand signals, and Performance attribution for hoopla trending titles carousel.
• Collaborated with UX to ensure AI capabilities enhanced usability rather than adding complexity, grounding decisions in human-centered design principles.
• Owned Salesforce Service Cloud as the system of record for customer and internal support workflows supporting libraries, sales operations, and content operations at national scale.
• Designed guided agent workflows using Salesforce flows, macros, and structured disposition capture to reduce handle time, improve first-contact resolution, and ensure audit-ready case histories.
• Partnered with engineering and Salesforce admins to document integration contracts between Salesforce and ecommerce, identity, and fulfillment systems, including field-level mappings and failure handling.
• Owned roadmap for Salesforce Service Cloud case management used by Customer Support and Sales Ops, including queue design, case types, SLAs, escalation rules, and productivity tooling for high-volume issue intake.
• Owned APIs and backend services powering authentication, authorization, subscriptions, and purchase workflows across web and mobile applications.
• Executed $85 million project to redefine customer-facing Product Display Page (PDP), chatbot, and child lock feature for hoopla, ensuring alignment across engineering, UX, business stakeholders, and platform leadership.
• Designed clickstream pipelines processing millions of events, enabling segmentation, conversion analysis, funnel analytics, behavioral clustering, and library/user-level insights.
• Owned UAT and release readiness for workflow-heavy features, validating data accuracy, downstream impacts, and operational readiness prior to production launch.
• Created user-centric dashboards using Tableau and Google analytics for sales trends, customer behaviors, product performance, and search interactions.
• Designed multi-phase roadmaps for search, homepage personalization, digital content discovery, ecommerce journeys, and mobile engagement to enhance user experience and drive engagement.
• Designed and iterated UI/UX mockups for Hoopla and eCommerce platforms using FigJam, Balsamiq, and Digma, enhancing user engagement and streamlining navigation, leading to a 40% improvement in user experience.
• Directed the creation of wireframes and interactive prototypes for Hoopla's child lock feature in mobile and web applications using Figma, Fig Jam, Adobe XD, and Balsamiq, facilitating cross-team collaboration and design validation.
• Built structured Agile delivery across teams, leading refinement, backlog prioritization, KPI definition, iteration planning, and cross-functional alignment.

Technologies: JIRA, Mouse flow, REST APIs,Tableau, SalesForce Comemrce Cloud,Google Analytics, Redshift, Postgres, GraphQL, HubSpot, Dynamics 365, Java, Kafka, MS Teams, UI/UX, Microsoft Office 365, Salesforce, .NET, Azure DevOps, SQL, MS Office, Visio, Figma, FigJam

Projects: Thomson Reuters (Legal & Regulatory Division): Lex-Validator, Automated Legal Due Diligence Agent, Redesigning the Web and mobile applications for a Henry Ford and Elior North America company.

Key Responsibilities:

• Directed the end to end product strategy for an automated legal reasoning agent designed to perform high volume contract review and 'Red Flag' identification for M&A due diligence.
• Architected a multi step NLP pipeline using Transformer based models to autonomously extract hidden liabilities, change of control clauses, and non compete obligations across 10,000+ document sets.
• Led a structured innovation process to move from simple Keyword Extraction to Contextual Reasoning, allowing the agent to identify legal risks even when specific terminology was absent.
• Collaborated with data scientists to build a Knowledge Graph architecture that mapped interdependencies between master service agreements and their respective statements of work.
• Designed 'Human in the Loop' (HITL) workflow for senior attorneys to validate AI predictions, establishing a self-reinforcing data labeling loop that enhanced model precision.
• Conducted qualitative research with Big Law associates to define Voice of the User, informing development of a Natural Language Query feature for the legal database.
• Translated complex legal requirements into a simplified KPI dashboard, providing attorneys with crisp, actionable insights and risk scores instead of raw data dumps.
• Led requirements gathering and functional analysis for premium AI driven audit enhancements, including policy exposure data, classification codes, audit adjustments, and downstream reporting impacts.
• Partnered with underwriting, audit operations, and compliance teams to translate business rules into detailed functional specifications and user stories for Agile delivery.
• Facilitated application development, maintenance, and enhancements across audit and policy platforms.
• Facilitated Agile calls for backlog refinement, kanban review, sprint planning, and retrospectives, coordinating priorities across multiple delivery teams to ensure alignment on project goals.
• Wrote ad hoc SQL queries to profile data, validate transformation outcomes, and support defect triage, ensuring issues were correctly categorized as data defects, logic gaps, or new reporting requirements.
• Built and executed test plans for reporting and ETL changes, created test data sets, ran regression checks, and validated results against expected business logic before production deployment.
• Gathered client (Elior North America) requirements and translated them into Salesforce Commerce Cloud storefront, cart, checkout, and order management configurations.
• Supported a Henry Ford's client service portal on redesigning the web application used for provider onboarding, billing coordination, and operational reporting. The system handled sensitive healthcare-related and member data (HIPAA), requiring strict adherence to data privacy and security standards.
• Partnered with integration teams to document API payloads and data mappings between Salesforce and enterprise healthcare systems.
• Identified project-related risks and issues, created mitigation plans, conducted root cause analysis, and maintained the Requirements Traceability Matrix (RTM).

• Managed projects focused on product information management and online-to-offline strategies., Migration Projects: Data Migration from MS Excel to MS Smartsheet's.
• Created and maintained project roadmaps for PIM and O2O, designing templates to streamline requirement gathering and enhance project clarity.
• Owned backlog for SAP ECC workflows supporting finance and operational processes, translating business policies into user stories that drove configuration, role based access, and approval paths across core master data and transactional flows.
• Generated comprehensive reports for PIM & O2O applications, utilizing Tableau to develop dashboards that visualize key performance metrics and support data-driven decision-making.
• Translated business and finance requirements into structured functional workflows.
• Defined data dependencies between SAP financial systems and downstream applications.
• Drove release governance for SAP changes, including transport planning, regression scope, parallel run verification, and post release monitoring to ensure stability and audit readiness.
• Drove governance for SAP changes, overseeing transport planning, regression scope, parallel run verification, and post-release monitoring to ensure system stability and compliance readiness.
• Managed the development of ML-powered personalization features for global digital platforms, focusing on improving the customer booking journey.

• Projects: Smartsheets Migration, Access Points Infrastructure Replacements- Transformation on Salesforce Service Cloud, EDI customer integration project, & Walmart-FedEx Collaboration; Achievement: Planner of the Month (Feb 2019).
• Spearheaded the Walmart-FedEx Collaboration Project, working cross-functionally with networking, IT infrastructure, and operations teams to integrate Walmart's logistics systems with FedEx, improving package drop-off/pickup efficiency.
• Led the Access Points Infrastructure Replacements Project, overseeing the end-to-end deployment of upgraded access points, ensuring minimal disruptions to FedEx operations while enhancing network reliability.
• Documented source-to-target data mappings between Salesforce Service Cloud and shipment, tracking, and location systems, providing accurate context for agents.
• Collaborated with data analytics teams to integrate real-time insights into shipment tracking, package routing, and customer experience reporting, enhancing visibility for internal teams and customers.
• Worked directly in a logistics and supply chain environment, supporting transportation and shipment workflows tied to TMS and downstream integration platforms.
• Worked directly with operations leaders to validate agent workflows and eliminate manual workarounds introduced during the legacy system sunset.
• Built role-based dashboards, project trackers, and visual KPIs for engineering, logistics, and supply chain teams, improving operational transparency.
• Supported EDI message flows using X12 transaction sets, XML, JSON, and flat file formats, ensuring accurate data exchange for shipment status, routing, and operational updates.
• Built role-based dashboards, project trackers, and visual KPIs used by engineering, logistics, and supply-chain teams.
• Developed data pipelines between Smartsheet, Excel, and internal systems to improve visibility, accuracy, and real-time reporting.
• Collaborated with data analytics teams to integrate real-time insights into shipment tracking and package routing, enhancing visibility for internal teams and customers.

• Supported secure access, identity controls, and transactional workflows within regulated financial systems.
• Managed annuity product journeys end-to-end (new business intake, suitability/validation checks, contract issuance, servicing changes, payout lifecycle), translating complex business rules into epics and a prioritized team backlog with clear acceptance criteria.
• Facilitated customer, advisor, and operations journey mapping workshops to identify friction points (missing data, rework loops, handoff delays, exception queues) and developed a roadmap to enhance workflow and rules.