Sai Krishna Kanchiraopally

The Arizona Division of Child Support Services (DCSS) provides services to parents and caretakers who receive child support, as well as to parents who pay child support.

• Gathered business requirements and implemented Salesforce applications by customizing standard objects using Lightning Web Components (LWC) and Lightning Flows.
• Migrated standard and custom objects to Lightning Experience for improved user experience and functionality.
• Managed user accounts by assigning profiles, roles, permission sets, queues, and public groups for Salesforce and third-party apps.
• Integrated and mapped external data into Salesforce using Salesforce Connect and OAuth authentication.
• Created external relationships and lookups to display data from external systems within Salesforce.
• Designed custom metadata types and settings to meet development and customization needs.
• Built reusable UI components using the Lightning Framework and converted functionality to Lightning Web Components (LWC).
• Developed Apex classes, Visualforce pages, triggers, and controllers to meet various functional requirements.
• Leveraged the Aura Framework, Lightning Components, and Salesforce Lightning Design System for modern, responsive designs.
• Automated business processes using workflows, approval processes, validation rules, page layouts, and email alerts.
• Coordinated deployments and validated components using GitHub, Bitbucket, SourceTree, and Visual Studio Code.
• Led defect resolution and enhancements for UI and functionality-related issues.
• Participated in sprint planning, daily SCRUM meetings, and user story implementation within Agile sprints.
• Validated integrations between Salesforce, Aurora DB, and S3 console for seamless data flow.
• Developed dashboards and reports on standard and custom objects using Wave Analytics.
• Delivered user demos, training sessions, and managed data imports and exports using Data Loader.

The Division of Aging Services (DoAS) administers a number of federal and state-funded programs that make it easier for older adults to live in the community as long as possible, with independence, dignity, and choice. Access to some of these programs is through NJ Save, an online application to help low-income seniors, and individuals with disabilities, save money on Medicare premiums, prescription costs, and other living expenses.

• Performed Salesforce Admin/Developer roles, including setup, configuration, customization, and application development.
• Collaborated with business stakeholders to gather requirements and implement them on the Force.com platform.
• Designed and implemented custom objects, validation rules, page layouts, compact layouts, communities, and chatter.
• Created custom reports, dashboards, and scheduled activities to analyze user-provided data effectively.
• Managed user roles, profiles, permission sets, and field-level security to ensure data protection and access control.
• Developed and deployed Apex classes, triggers, and controller classes to meet application requirements.
• Migrated classic applications to the Lightning Experience using Lightning Web Components (LWC) and Aura Components.
• Built and managed Salesforce Communities, customer portals, and sites to enhance user interaction and engagement.
• Integrated Salesforce with external systems using REST and SOAP API callouts for seamless data exchange.
• Automated business processes with workflows, approval processes, process builders, and email alerts.
• Migrated data to Salesforce using Data Loader, Dataloader.io, and Workbench, maintaining data integrity.
• Conducted unit testing, deployed changes from sandbox to production using change sets, Force.com IDE, and Ant Migration Tool.
• Delivered knowledge transfer sessions for associate resources in Salesforce technologies and best practices.

Fonteva is the number one cloud computing software vendor, offering solutions for nonprofits, associations, charitable organizations, and professional societies. Fonteva has developed Spark Framework: a framework that further extends the capability of Salesforce to give you payment gateways, form publishing, system administration, and all-inclusive Association Management Software.

• Designed and implemented data models with custom objects and customization of standard objects to meet business requirements.
• Created Managed and Unmanaged Packages for Salesforce users, including deprecated annotations for specific needs.
• Collaborated with customers to gather and document requirements, ensuring alignment with best practices in Salesforce implementation.
• Managed users, roles, profiles, permission sets, and sharing rules to maintain system security and organizational hierarchy.
• Developed and deployed Visualforce pages, Apex classes, triggers, and Lightning components for custom functionality.
• Conducted sandbox management, UAT demos, and provided updates on custom requirements to stakeholders and sales teams.
• Automated business processes using workflows, Process Builder, time-triggered tasks, validation rules, and approval processes.
• Migrated and imported data into Salesforce using Apex Data Loader and other tools, ensuring data integrity during transitions.
• Administered Salesforce communities and portals, including configuring managed packages like “Member Nation.”
• Utilized GitHub for version control, maintaining high code quality with thorough test coverage and code reviews.
• Migrated applications and workflows from sandbox to production using tools like Jenkins, Eclipse IDE, and Change Sets.
• Delivered expert knowledge of Salesforce best practices and business processes to optimize system performance and efficiency.

GLOBALFOUNDRIES, a leading full-service semiconductor design, development, fabrication, and innovation company with locations across the globe. To improve their customer experience, Global Foundries uses Sales Cloud and Communities to build a streamlined and user-friendly customer portal. This portal includes applications that allow customers to stay involved during every step of the ordering process

• Collaborated with clients to gather requirements, document business needs, and deliver tailored Salesforce solutions.
• Managed user profiles, permission sets, roles, and sharing rules to maintain security and compliance.
• Developed and deployed Visualforce pages, Apex classes, triggers, and other custom components to address complex business needs.
• Presented UAT demos, managed sandboxes, and communicated updates on custom requirements to stakeholders.
• Customized Salesforce objects, workflows, validation rules, and approval processes to automate business operations.
• Migrated data using Apex Data Loader and ensured seamless integration with external systems.
• Designed and optimized page layouts, search layouts, custom links, and related lists for enhanced usability.
• Conducted mass data loads, pre-deployment testing, and implemented production releases using Jenkins and Eclipse IDE.
• Automated complex business processes using declarative tools like Workflows, Process Builder, and Approval Processes.
• Maintained and managed a database of 4,000 users and configured access for 500+ users.
• Led code reviews, functional reviews, and release management activities to ensure quality and compliance.
• Delivered training sessions for clients, covering Salesforce administration and functionality.
• Created detailed documentation, including MD50s and MD70s, for business processes and technical designs.
• Configured object and field-level security to protect sensitive data and created custom email templates for alerts.