SAI KRISHNA KODI
Smyrna
Summary
Proficient in remote support and incident management, with a strong focus on application support and network engineering. Developed solutions that optimized system performance and enhanced workflow efficiency.
Detail-oriented technical engineer with strong problem-solving skills and experience in remote diagnostics. Known for optimizing system performance and delivering timely resolutions to critical incidents, contributing to enhanced team efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Technical Engineer
Genpact India Pvt Limited
Hyderabad
10.2018 - 01.2023
- Developed and implemented technical solutions to optimize system performance.
- Analyzed user requirements to ensure accurate and efficient system configurations.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
- Conducted software testing and validation to maintain quality standards.
- Worked on AS400, SNMP Monitoring tool, SCOM, Linux requests
- Performing AS400 Housekeep.
- Solving outstanding message requests.
- Worked on AS400 Tape procedures.
- Monitoring Network devices (Servers, Data centres, switches, Routers, Wan links etc.) creating tickets and assigning to respective team’s
- Basic troubleshooting on Wan links.
- Worked with site contacts and Sprint for resolving the issues
- Monitoring SCOM alerts and reporting issues to respective team’s
- Worked on Adding & removing user requests in Linux.
- Performing AS400 Backup's.
- Preparing MIOC Backup reports on daily basis.
- Preparing Storage error reports on daily basis.
- Resolving P1,P2,P3 tickets on time.
- Worked on SNMP admin tasks (Adding Devices & Emending Devices etc.)
- Worked on ITRP, CRM, OTRS, Cyxtera(service now),SunGard(service now) ticketing tools
- Worked on Applications (Hitachi, Teccom, TMS JDA, NetBackup’s, econnect, Site Scope etc.)
- Worked on Solar Winds admin tasks (Adding & Removing Devices)
- Proficient Knowledge on basic troubleshooting on website issues
- Solving webpage errors (404, for bidden, page not found etc.)
- Conducting Bridge calls for every P1 Incident and resolving on time.
- Expert in Preparing SOX reports (User Login failures, Security Failed Reports, Home Directory Reports etc).
- Providing training to new folks in the team and assigning to tasks to them.
- Providing training material and conducting assessments.
- Auditing the teams and being responsible for their performance and sharing feedbacks.
- Develop solutions to optimize team work flow and improve team efficiency and providing feedbacks on a daily basis.
- conducting huddles for project clarifications or any project related queries.
- Educate operators about Genpact portals, Core values and Floor ethics.
Education
Master of Science - Computer Information System & Cyber Security
Auburn University
Auburn, Alabama, AL12-2024
Skills
- Remote support
- Automation tools
- Application support
- Incident management
- Remote diagnostics
- Network engineering
- System upgrade design
Certification
AWS Certified Solutions Architect,
AWS Certified Cloud Practitioner.
Timeline
Associate Technical Engineer
Genpact India Pvt Limited
10.2018 - 01.2023
Master of Science - Computer Information System & Cyber Security
Auburn University