Summary
Overview
Work History
Education
Skills
Websites
Timeline
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SAI KRISHNA REDDY GADDAM

East Lansing,MI

Summary

Experienced Senior Process Associate with 3+ years of expertise in claims adjudication, process optimization, and lead generation. Demonstrated success in increasing claims processing efficiency by 15%, boosting team accuracy to 98%, and generating over 300 qualified leads, contributing to a 20% sales pipeline increase. Skilled in resolving complex claim discrepancies, optimizing workflows, and leveraging data insights to drive performance in fast-paced environments. Expert in cross-functional collaboration, regulatory compliance, and customer relationship management.

Overview

4
4
years of professional experience

Work History

Senior Process Associate

Legato Health Technologies
11.2021 - 06.2022
  • Led a team of 25 associates, overseeing their production, quality and ensuring seamless knowledge transfer between onshore and offshore teams, resulting in improvement of overall team efficiency.
  • Spearheaded the implementation of an automated reporting system, reducing processing time by 45%
  • Boosted operational productivity by 25% by redesigning workflow procedures and reducing manual errors
  • Facilitated seamless knowledge transfer between onshore and offshore teams to streamline operations, resulting in a 20% reduction in processing errors and improving overall efficiency by 35%
  • Maintained 100% compliance with industry regulations and company policies, ensuring audit readiness and contributing to a successful audit with zero non-compliance findings
  • Achieved a 98% accuracy rate in claims resolution, surpassing targets by 8%

Claims Associate

Legato Health Technologies
01.2020 - 11.2021
  • Processed over 200 medical claims daily, maintaining a consistent 20% productivity improvement
  • Reduced claim errors by 12% through routine audits and targeted training sessions
  • Improved resolution timelines by 25%, ensuring adherence to regulatory deadlines
  • Actively identified and resolved discrepancies, improving overall claims accuracy by 10%
  • Ensured up-to-date knowledge of claims processing procedures and industry guidelines, resulting in a 35% increase in claim processing accuracy and reducing processing delays by 20%

Lead Generation Executive

Resolute B2B Inc.
05.2018 - 12.2020
  • Generated new sales leads through direct customer engagement, targeted web searches, and telephone outreach
  • Identified and qualified potential customers in the scientific research domain
  • Conducted comprehensive research to gather relevant information about prospects' requirements
  • Maintained accurate lead pipelines and databases to support sales efforts
  • Established rapport with potential customers through effective communication
  • Collaborated with cross-functional teams to align lead generation strategies with business objectives

Education

Master of Science - Administration in Information Technology Project Management

Central Michigan University

Bachelor of Commerce - Computer Science

St Joseph Degree & PG College

Skills

  • Data-Driven Decision Making
  • Communication and Stakeholder Engagement
  • Client Relationship Building
  • Prioritization and Multitasking
  • Workflow Automation Tools
  • Project Management Tools (MS Project, Trello)
  • Claims Processing Software
  • Leadership and Team Oversight
  • Process Optimization
  • Precision-Oriented
  • Collaboration and Teamwork
  • Data Analytics (Google Analytics, Excel)

Timeline

Senior Process Associate

Legato Health Technologies
11.2021 - 06.2022

Claims Associate

Legato Health Technologies
01.2020 - 11.2021

Lead Generation Executive

Resolute B2B Inc.
05.2018 - 12.2020

Bachelor of Commerce - Computer Science

St Joseph Degree & PG College

Master of Science - Administration in Information Technology Project Management

Central Michigan University

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SAI KRISHNA REDDY GADDAM