Sai Kumar Karnam
Carmel,IN
Summary
Enthusiastic and quick-learning graduate with a solid foundation in computer technology, data analytics, and business intelligence. Well-trained in key analytical tools such as SAP HANA, SQL, and Power BI through academic coursework and hands-on university projects. Eager to apply technical skills and fresh perspectives to support data-driven teams with a strong commitment to continuous learning and contributing effectively from day one.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Systems Engineer
Tata Consultancy Services (TCS)
01.2022 - 04.2023
- Identified, diagnosed, and resolved user-reported IT issues, reducing ticket backlog by 25%.
- Categorised, recorded, and escalated service desk queries, ensuring efficient issue resolution.
- Supported users and collaborated with technical teams for problem-solving.
- Improved system performance by identifying and resolving technical issues promptly.
- Optimised networked software and operating systems by applying updates and patches.
Education
Master of Science - Computer Technology
Eastern Illinois University
Charleston, IL05.2025
Bachelor of Science - Multimedia And Animation
Loyola Academy
Hyderabad, India02-2022
Skills
- Data & Analytics: SQL, Python, Data Analysis, Data Visualization, Data Modeling
- Business Intelligence: SAP HANA, Power BI, Microsoft Excel
- Databases & Tools: Oracle, SAP Datasphere, Oracle FCCS (Basics)
- Other: ETL, Problem Solving, Web Development
Certification
IBM Data Science Certification (Coursera) – In Progress
Relevant Coursework
Data Analytics | Database Systems | Business Intelligence | Data Warehousing | Web Development | Oracle FCCS
Timeline
Systems Engineer
Tata Consultancy Services (TCS)
01.2022 - 04.2023
Master of Science - Computer Technology
Eastern Illinois University
Bachelor of Science - Multimedia And Animation
Loyola Academy
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