Saila Marina Iachelli

• Serve as Designated School Official (DSO) responsible for F-1 international student compliance.
• Maintain and update SEVIS records in accordance with U.S. Department of Homeland Security regulations.
• Issue and monitored Form I-20 documentation for eligible international students.
• Advise students on visa regulations, enrollment requirements, employment authorization, and status maintenance.
• Conduct international student orientations regarding immigration policies and school procedures.
• Ensure institutional compliance with federal immigration and reporting requirements.
• Process student transfers, reinstatements, extensions, and program updates in SEVIS.
• Maintain confidential immigration and student records with accuracy and compliance.
• Coordinate with government agencies regarding student visa matters and regulatory updates.
• Track full-time enrollment and academic standing for visa compliance purposes.
• Prepare compliance reports and supported school audits or accreditation reviews.
• Assist students with CPT/OPT guidance and supporting documentation.
• Coordinate daily academic and administrative operations for international student programs.
• Manage admissions processes, including application review, onboarding, and academic support services.
• Serve as liaison between students, parents, faculty, and external agencies/agencies.
• Monitor student progress, attendance, and compliance with school policies.
• Collaborate with faculty and leadership to improve student engagement and retention.
• Develop and implemented procedures to improve operational efficiency.
• Provide guidance and support to international students regarding academic and cultural adjustment.

• Counseled F-1 students on their rights and responsibilities in accordance with immigration regulations and school policies.
• Aid in the adjustment process of international students by providing extensive advisement on various aspects such as finance, academics, personal challenges, and cultural integration.
• Maintained knowledge of US immigration regulations, policies, and procedures.
• Aided students with change of status by providing support in completing i539 forms, returning RFEs, and compiling USCIS case packages.
• Assisted international students with visa applications
• Collaborated with DSO to ensure efficient processing of immigration documents, including I-20 reprints, change of major, and updating personal information
• Ensured compliance with federal SEVIS reporting and record-keeping requirements for DSO at all times
• Processed International Admissions (Initials from abroad and transfers)
• Maintained student files by documenting advisement and following standard record-keeping procedures.
• Offered counseling services to students contemplating a pause in their education, promptly recognized individuals requiring additional support, and guided them towards the appropriate resources, ensuring continuous monitoring of their development.
• Provided comprehensive support to new and current international students, addressing general and specific questions via email or phone.
• Utilized Quickbooks to create customer accounts, generate invoices, and handle payment transactions.
• Promoted a customer-oriented environment by being the primary interface for inquiries in person, over the phone, or via email.
• Aided in the improvement of office policy development and modification of standard operating procedures.

General skills:

• Successfully integrated previous international exposure into achieving cross-cultural competence and bilingual proficiency
• Efficiently handles multiple tasks simultaneously, demonstrating exceptional organization and a task-oriented mindset. Performs optimally even in high-pressure situations while readily adapting to changing demands and priorities.

Luxury clothing and goods as Saint Laurent Paris, Armani, Sonia Rykiel, Dolce&Gabbana, Moncler, Valentino

• Established and maintained strong customer connections to consistently meet global sales targets
• Helped customers navigate product options, locate items, and offered multilingual assistance.
• Elevated sales revenue by suggesting additional items through cross-selling techniques.
• Contributed to the enhancement of visual merchandising by assisting with the creation of engaging window and in-store displays.

• Developed comprehensive sales plans, strategies, and objectives to effectively meet team goals for increased revenue.
• Followed up on work results to ensure completion of store operational requirements.
• Achieved optimal store staff performance by overseeing employee growth through coaching, counseling, discipline policies and continuous evaluation of job results.
• Assisted in achieving team objectives by fulfilling related outcomes and milestones as required.
• Increased customer satisfaction and optimized store operations by proactively building relationships and resolving daily challenges.
• Resolved customer complaints in a timely manner.
• Prepared monthly reports on sales figures, expenses, profits.
• Recruited, trained and supervised new employees.
• Managed weekly schedule creation to meet fiscal guidelines and maintain proper floor coverage.
• Created appealing visual displays for merchandise in both windows and stores.
• Managed inventory, ordered stock, and stocked shelves

• Performed all executive assistant duties for CEO, including various administrative tasks and responsibilities.
• Served as the liaison between the company and Dolce & Gabbana Underwear, Guess, and Freddy headquarters.
• Acted as a liaison between Sales Agents and VIP clients worldwide.
• Assisted with managing logistics operations on a global scale
• Managed cross-border regulatory compliance with demonstrated proficiency.
• Interacted directly with clients as a Sales Assistant in showroom
• Streamlined reports on wholesale, trade, and customs products.
• Managed front office operations
• Contributed to enhancing customer satisfaction through efficient problem-solving and communication skills
• Assisted with accounting tasks