Strategic professional in human resources management known for high productivity and efficient task completion. Possess specialized skills in talent acquisition, employee relations, and performance management. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness.
Overview
9
9
years of professional experience
Work History
HR Manager
Affiliated Building Maintenance
Gilbert, AZ
03.2025 - Current
Managed recruitment processes, including job postings and candidate screenings.
Facilitated training sessions to enhance employee skills and ensure compliance.
Coordinated performance evaluations supporting employee development initiatives.
Led conflict resolution efforts to cultivate a positive workplace environment.
Maintained accurate personnel records, including hiring documents and payroll data.
Prepared and conducted new employee orientations to introduce company policies and culture.
Developed strategic HR initiatives to enhance employee engagement and retention.
OAE Evaluator I
University of Phoenix
Phoenix, Arizona
09.2023 - 03.2025
Executed comprehensive evaluations of programs and processes for quality assurance.
Analyzed qualitative and quantitative data to uncover trends and correlations.
Prepared reports and correspondence as directed by OAE department.
Participated in departmental task forces to enhance workflow quality and efficiency.
Enrollment Representative
University of Phoenix
Phoenix, AZ
04.2022 - 09.2023
Meeting with current and potential students to achieve their educational goals
Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
Effectively use critical thinking and problem solving skills daily to ensure all students and administration requests are handled in a timely manner.
Use professional knowledge when it comes to current and potential new students and establish professional rapport
HR Coordinator
Affiliated Building Maintenance
Gilbert, AZ
04.2021 - 04.2022
Assisted in onboarding new employees and conducted orientation sessions.
Coordinated recruitment efforts and managed candidate communications for various roles.
Implemented training programs to enhance employee skills and compliance.
Organized company events to boost team morale and foster connections.
Senior Account Manager and Dispatcher
Affiliated Building Maintenance
Gilbert, AZ
04.2018 - 04.2021
Maintained Colorado, Arizona, and New Mexico book of business daily contributing to the growth through positive relations with all clients, property managers, and vendors.
Developed and monitored field efficiencies and innovated new ways to improve operations, and reporting in compliance with company policies.
Established and maintained positive relations with all contractors, creating work environment to embrace, promote and lead continuous improvement efforts.
Maintained current knowledge of all personnel in the field and completed services and escalations.
Trained over five employees on accurate triaging and dispatching procedures while personally handling daily services.
Receptionist Administrator
CSL Plasma
Gilbert, AZ
08.2016 - 04.2018
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer medical-related questions.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Assisted with the organizing and updating of daily schedules and monthly calendar obligations for various levels of management and staff.
Education
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ
12.2023
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ
11.2021
Skills
Reporting and analysis
Quality control
Analyzing data
Multitasking
Time management
Conflict resolution
Performance evaluation
Critical thinking
Project management
Organization and prioritization
Team collaboration
Employee relations
Accomplishments
Led team to achieve surpass quarterly and yearly financial goals for the past two years, earning recognition from upper management and financial reward.
Negotiated with clients to retain business, saving the company from losing $1,000,000 annually.
Timeline
HR Manager
Affiliated Building Maintenance
03.2025 - Current
OAE Evaluator I
University of Phoenix
09.2023 - 03.2025
Enrollment Representative
University of Phoenix
04.2022 - 09.2023
HR Coordinator
Affiliated Building Maintenance
04.2021 - 04.2022
Senior Account Manager and Dispatcher
Affiliated Building Maintenance
04.2018 - 04.2021
Receptionist Administrator
CSL Plasma
08.2016 - 04.2018
Master of Science - Industrial And Organizational Psychology