Saillens Dumay
Kissimmee,USA
Summary
I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. I would like to continue my career in the Hospitality Management Industry where my interpersonal skills, knowledge, and experience in the field will be best utilized.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Valet Supervisor
Walt Disney World Resort
08.2024 - 02.2025
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Updated and maintained valet software, ensuring accurate tracking of vehicles and generating reports for management review.
Housekeeping Team Leader
Rosen Hotels & Resorts
04.2024 - Current
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Associate Manager
Towne Park
11.2023 - 03.2024
- Attend weekly Resume meetings to address VIPs and Site Visit arrivals
- Process and approve payroll for associates as well as scheduling
- Adapted in daily operations based on special events or clients needs
- Onboarding and empowering associates with open lines of communication, associate feedback and monthly check-ins
- Prioritized and delegated tasks for efficient completion within team environment
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Attending weekly management meetings to stay up to date on trends, the current market and brand standards
Event Team Manager
Ancient Lore Village
01.2022 - 10.2023
- Collaborate with different lines of business for teamwork and brainstorming on new signature events
- Communicates with event clientele for timeline and detail clarity
- Orders supplies and monthly inventory based on Resort needs & manages personnel to ensure a smooth private or signature event
- Interacts with guests daily to provide excellent guest service during their event or stay
- Coached team for success by using corrective action processes
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth
Executive Housekeeping Manager
Courtyard by Marriott
08.2021 - 01.2022
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Organized supplies for use based on expected customer needs
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space
- Ordered supplies through approved vendors and submitted invoices for payments
- Conferred with staff to resolve performance and personnel problems and discuss company policies
Attractions Cast Member
Walt Disney World Resort
12.2020 - 07.2021
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
Guest Relations Host
Walt Disney World
08.2019 - 12.2020
- Resolved guest challenges and complaints by applying resourceful and actionable solutions
- Provided customers with detailed information about company offerings, described features and applied verbal and written communication skills to redirect concerns toward positive aspects of products and services
- Extremely strong Disney knowledge to provide our guests with efficient ways to navigate through the properties
- Working closely with other lines of business to ensure an enjoyable experiences with all operations
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
Housekeeping Specialist
Walt Disney World
09.2017 - 08.2019
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
- Returned rooms to occupant-ready status to satisfy future guests
- Interacted pleasantly with clients and guests when performing daily duties
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions
- Concierge, turn down service and leading a team to prepare for the Board of Directors arrival
Front Desk Agent
Loews Hotels & Co
02.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Certification - Hospitality & Tourism Management
Florida Atlantic University
Cyber Security Certification - Cyber Security
UCF
Orlando03-2025
Skills
- Ats
- Hercules
- HERA
- GSS
- HotSOS
Proficiencies in the following:
- Microsoft Office
- TripleSeat
- Ambiance
- Opera
- Kipsu
- Alliants
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent
Loews Hotels & Co
02.2025 - Current
Valet Supervisor
Walt Disney World Resort
08.2024 - 02.2025
Housekeeping Team Leader
Rosen Hotels & Resorts
04.2024 - Current
Associate Manager
Towne Park
11.2023 - 03.2024
Event Team Manager
Ancient Lore Village
01.2022 - 10.2023
Executive Housekeeping Manager
Courtyard by Marriott
08.2021 - 01.2022
Attractions Cast Member
Walt Disney World Resort
12.2020 - 07.2021
Guest Relations Host
Walt Disney World
08.2019 - 12.2020
Housekeeping Specialist
Walt Disney World
09.2017 - 08.2019
Certification - Hospitality & Tourism Management
Florida Atlantic University
Cyber Security Certification - Cyber Security
UCF
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