Sailor Harrison
Fort Walton Beach,FL
Summary
Dynamic team leader with a proven track record at AMC and Regal Theatres, excelling in customer service and operational efficiency. Skilled in conflict resolution and inventory management, I foster a collaborative environment that enhances team performance. Recognized for driving repeat business through exceptional service and maintaining high standards in a fast-paced setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
AMC Theatres
08.2025 - Current
- Supervised frontline team members to ensure exceptional guest service and operational efficiency.
- Trained new staff on company policies, procedures, and customer interaction techniques.
- Assisted in maintaining cleanliness and organization of theatre facilities to enhance guest experience.
- Monitored inventory levels and coordinated restocking of concessions to meet demand.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed cash register transactions, ensuring accuracy in cash handling and reporting.
- Assisted in daily store operations and maintained visual merchandising standards.
Assistant Manager
Regal Theatres
08.2024 - 07.2025
- Assisted in daily operations, ensuring smooth theatre functionality and optimal customer service.
- Coordinated staff schedules, enhancing team efficiency and coverage during peak hours.
- Managed inventory control, tracking supplies and ordering materials to maintain operational readiness.
- Oversaw cash handling procedures, ensuring accurate transactions and financial accountability.
- Resolved customer complaints efficiently, maintaining high satisfaction levels and positive experiences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Cashier
Pizza Hut
07.2023 - 06.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining clean and organized work area, enhancing customer experience.
- Managed cash register operations, ensuring proper cash handling and accountability.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Monitored inventory levels, assisting in stock replenishment as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier, Food Prep, Stocker
Hungry Howies
01.2023 - 01.2024
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the work area to ensure a welcoming environment.
- Collaborated with team members to manage peak hours effectively and enhance service speed.
- Handled cash management, including balancing registers at the beginning and end of shifts.
- Implemented upselling techniques that contributed to increased average order value during shifts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Sushi Topper, Fry Cook, Dishwasher
Soi Bistro
10.2021 - 08.2022
- Operated deep fryers and grills to prepare high-quality dishes consistently.
- Maintained cleanliness and organization of kitchen workstations to ensure compliance with health standards.
- Monitored food inventory levels to minimize waste and optimize ingredient usage.
- Collaborated with kitchen staff to streamline meal preparation processes, enhancing overall efficiency.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Adapted to menu changes, quickly learning new recipes and techniques.
- Collaborated with kitchen staff to optimize food preparation times during peak hours.
Education
High School Diploma -
Smart Horizons Career Academy
Fort Walton Beach, FloridaSkills
- Teamwork and collaboration
- Attention to detail
- Team motivation
- Complex Problem-solving
- Analytical thinking
- Conflict resolution
- Flexible schedule
Accomplishments
- Supervised team of 6 staff members.
Certification
Serv-Safe Food Handling Certification
Languages
English
Native or Bilingual
Timeline
Team Leader
AMC Theatres
08.2025 - Current
Assistant Manager
Regal Theatres
08.2024 - 07.2025
Cashier
Pizza Hut
07.2023 - 06.2024
Cashier, Food Prep, Stocker
Hungry Howies
01.2023 - 01.2024
Sushi Topper, Fry Cook, Dishwasher
Soi Bistro
10.2021 - 08.2022
High School Diploma -
Smart Horizons Career Academy