Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saily Chang

Saily Chang

Hialeah,FL

Summary

Energetic Waitress known for high productivity and efficient task completion. Skilled in order taking, customer service, and time management. Excels in communication, teamwork, and adaptability to ensure seamless dining experiences for guests.

Overview

8
8
years of professional experience

Work History

Waitress Trainer

Chico's Restaurant
Hialeah, FL
05.2022 - Current
  • Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
  • Explained various techniques used in handling large groups of customers efficiently.
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
  • Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • I help with the issuance of checks, payment to suppliers, payment to officials and monitoring of the restaurant.

Human Resources Manager

Palmeiras
Asunción, Paraguay
11.2020 - 03.2022
  • Participated in job fairs and other recruitment events to source potential candidates.
  • Assisted in developing training programs for staff members.
  • Monitored timekeeping records for accuracy and completeness.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Conducted new hire orientations and onboarding processes for incoming employees.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
  • Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
  • Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
  • Assisted with the development of training programs for staff members.
  • Performed background checks on potential hires to ensure compliance with company standards.
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Developed recruitment strategies to attract qualified candidates for open positions.

Account Executive

MGT Bróker de seguros y garantías
Asunción, Paraguay
09.2019 - 10.2020
  • Negotiated with underwriters to secure favorable terms on behalf of clients.
  • Analyzed financial data related to insurance products to ensure accuracy of information.
  • Processed claims in a timely manner according to company procedures.
  • Collaborated closely with other departments within the organization to ensure smooth operations.
  • Prepared detailed reports summarizing customer requirements and recommendations.
  • Reviewed policy documents for accuracy prior to issuing them to clients.
  • Performed administrative tasks such as preparing invoices, updating records.
  • Assessed client risk profiles and recommended appropriate coverage plans.
  • Ensured compliance with all applicable laws and regulations.
  • Provided advice to customers on insurance-related matters.
  • Resolved customer inquiries regarding policy changes or coverage issues.

Assistant Administrative Manager

ASEPASA
Katuete, Paraguay
02.2016 - 08.2019
  • Reviewed documentation submitted by clients prior to issuing insurance policies, ensuring accuracy and completeness.
  • Provided assistance with the coordination of underwriting activities for new business policies.
  • Processed payments for insurance premiums and maintained accurate records of all transactions.
  • Responded promptly to customer inquiries regarding billing issues or policy updates.
  • Prepared invoices for payment processing according to established guidelines.
  • Maintained up-to-date knowledge of industry trends in order to provide customers with the best possible coverage options.
  • Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.
  • Monitored expiration dates of existing policies and ensured timely renewals were completed accurately.
  • Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
  • Evaluated customer feedback on products and services offered by the company in order to identify areas of improvement.
  • Analyzed current processes for identifying areas where improvements could be made in order to increase efficiency.
  • Participated in meetings with senior management to discuss current projects and develop action plans for implementation.
  • Conducted research related to insurance policies and procedures to ensure compliance with applicable regulations.
  • Investigated any discrepancies between client's stated needs and actual coverage requirements.
  • Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.
  • Researched policy changes requested by clients and updated their accounts accordingly.

Education

High School Diploma -

Conservatorio Amadeo Roldán
La Habana, Cuba
04-2015

Associate of Science - Nursing

EDP University of Puerto Rico
Hato Rey, PR

Skills

In the restaurant area

  • Reservation Management
  • Shift Scheduling
  • Constructive Feedback
  • Coaching and Mentoring
  • Salesmanship
  • Policy Enforcement
  • Team motivation
  • Menu Memorization

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Waitress Trainer

Chico's Restaurant
05.2022 - Current

Human Resources Manager

Palmeiras
11.2020 - 03.2022

Account Executive

MGT Bróker de seguros y garantías
09.2019 - 10.2020

Assistant Administrative Manager

ASEPASA
02.2016 - 08.2019

High School Diploma -

Conservatorio Amadeo Roldán

Associate of Science - Nursing

EDP University of Puerto Rico

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Saily Chang