Saim Rasool
Texas City
Summary
Dynamic professional with a proven track record at Livia Health and Senior Living, excelling in Reception Management and demonstrating unparalleled Customer Service. Dependable with strong organizational and multitasking abilities, bringing high level of proficiency in managing front desk operations, scheduling appointments and handling communications. Skilled in maintaining professionalism and adaptability, effectively solving problems and making decisions that improve client satisfaction.
Overview
10
10
years of professional experience
Work History
Reception/ Admin
Livia Health and Senior Living
03.2022 - 02.2024
- Greeted and welcomed clients, customers and visitors in a professional manner.
- Managed the reception area by answering incoming calls, responding to inquiries and directing call to the appropriate personnel.
- Provided excellent customer service to both internal and external customers via telephone or email communications.
- Handled confidential information with discretion and professionalism according to company policies and procedures.
Host/ Server
Mcloones Boathouse
10.2021 - 03.2022
- Greet and Acknowledge guests and seat patrons by escorting them to the assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
- Used deep menu knowledge to guide guests to their ideal dining experience.
- Answered questions from visitors in a professional and courteous manner.
- Maintained a neat and orderly booth area throughout the expo.
- Answered phone calls to take reservations and address guests questions and concerns.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits and answering phone calls simultaneously.
Dispatcher
American Upper Class Limo
02.2014 - 05.2019
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Maintained accurate records of dispatches, pickups and drop-offs.
- Efficiently handled all incoming calls from customers inquiring about services.
- Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
Restaurant Manager
Bosphorus
09.2015 - 04.2017
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
- Maintained a high level of customer service by addressing complaints promptly and professionally.
- Monitored cash handling procedures to accurately change customers.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Analyzed customer feedback and implemented strategies to improve service.
Education
High School Diploma -
Parsippany High School
Parsippany, NJ07.2021
Skills
- Reception Management
- Excellent Communication
- Adaptability and Flexibility
- Problem-solving abilities
- Multitasking abilities
- Active Listening
- Customer Service
- Organizational Skills
- Professionalism
- Decision-Making
- Handling Complaints
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Reception/ Admin
Livia Health and Senior Living
03.2022 - 02.2024
Host/ Server
Mcloones Boathouse
10.2021 - 03.2022
Restaurant Manager
Bosphorus
09.2015 - 04.2017
Dispatcher
American Upper Class Limo
02.2014 - 05.2019
High School Diploma -
Parsippany High School
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