SAIMA HASHMI
Boonton,NJ
Summary
Results-driven BA/PM with over 10+ years of experience leading cross-functional teams to successful project completion. Proven track record in planning, executing, and delivering complex projects within scope, budget, and timeline. Adept at stakeholder communication, risk management, and resource allocation. Expertise in Agile methodology using JIRA and Confluence to streamline project delivery. Known for fostering collaborative and encouraging environments to drive efficiency while ensuring exceptional quality.
Overview
17
17
years of professional experience
2
2
Certificates
Work History
Senior Business Analyst/Project Manager
Amind Solutions
11.2021 - 07.2023
- Integrated role overseeing analysis, project management, and SCRUM Master duties
- Proficiently managed end-to-end Salesforce projects: requirements, design, configuration, deployment, and integration with existing systems. Skillfully led cross-functional teams, ensuring timely and budget-conscious delivery. Conducted workshops to enhance client understanding of Salesforce features, showcasing adept project management.
- Managed project plans, timelines, resources, and risks for successful, on-time, and within-budget project delivery. Conducted workshops and training to familiarize client stakeholders with Salesforce features and encourage user adoption.
- Maintained detailed documentation for clear communication and ongoing project support.
- Offered continual maintenance, troubleshooting, enhancements, and user training for sustained Salesforce success.
- Monitored and improved project performance, coordinating with cross-functional teams to resolve issues and mitigate risks.
- Led and coached Scrum team, organizing Agile practices, including sprint planning, backlog grooming, daily scrums, sprint reviews, and retrospectives. Implemented Agile best practices, fostering team cohesion, overcoming impediments, and collaborating with stakeholders to drive solutions and progress.
Senior Business Analyst/Project Manager
INTERNET BRANDS/MARTINDALE-HUBBEL
11.2016 - Current
- Strategically translate client business goals to tools, reports, prompts, and interfaces that support those goals by administering and customizing Salesforce implementation and deployment, including design, documentation, analytics, training, deployment, and support.
- Drive projects from discovery through delivery, including gathering requirements, collaborating with team to define solution, and work with stakeholders, supporting several different lines of business and levels of integration with Salesforce.
- Leverage deep understanding of various business processes and goals to resolve issues, mitigate challenges, and integrate tool resources within new systems.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Fiat Chrysler Auto: Case Management implementation in Salesforce Lightning.
- Carsdirect: Business process implemented in new Salesforce instance and Business adoption.
- IMatrix: End to End implementation of new Salesforce instance and adapting Sales Cloud to interface with Salesforce CPQ billing and 3rd party apps, such as XANT and Pardot.
Manager Consultant
DAVANTI CONSULTING
11.2014 - 11.2015
- Worked as part of multidisciplinary team to translate customer needs and insights into solution enabling clients to maximize their CRM platform.
- Projects included Salesforce Service Cloud; Salesforce Service Cloud & Salesforce1 Mobile App; and Salesforce Communities.
Senior Business Analyst
TOYS R US
12.2013 - 11.2014
- Evaluated and analyzed existing system and led IT team to provide more efficient operations or to identify difficulties.
CRM Analyst/Retail Systems Analyst
MICHAEL KORS
10.2010 - 12.2013
- Supported business teams from Marketing, Store Operations and e-Commerce for all initiatives involving CRM and retail systems to positively affect customer loyalty, marketing campaign operations, and dashboards and reporting tools.
Senior CRM Analyst
Burberry
01.2007 - 10.2010
- Supported proper data collection process, database management, privacy management, and CRM systems and tools management and assisted with regular use of CRM at store level, addressing Service Requests and employing SAP to correct errors.
Skills
- Project Planning and Execution
- Team Leadership and Management
- Stakeholder Engagement and Relationship Management
- Agile/SCRUM: JIRA/Confluence management
- Cross Team Collaboration
Project Management/CSM
- Problem Solving/Conflict Resolution
- Training and User Adoption/Demos
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Revenue Cloud (CPQ)
Salesforce
Timeline
Senior Business Analyst/Project Manager
Amind Solutions
11.2021 - 07.2023
Senior Business Analyst/Project Manager
INTERNET BRANDS/MARTINDALE-HUBBEL
11.2016 - Current
Manager Consultant
DAVANTI CONSULTING
11.2014 - 11.2015
Senior Business Analyst
TOYS R US
12.2013 - 11.2014
CRM Analyst/Retail Systems Analyst
MICHAEL KORS
10.2010 - 12.2013
Senior CRM Analyst
Burberry
01.2007 - 10.2010
MBA -
University of Phoenix
Bachelor of Science -
New Jersey Institute of Technology
- Salesforce Admin Certified : https://trailblazer.me/id/shashmi
- Certified SCRUM Master: https://bcert.me/sdaeemlzu
Education
MBA -
University of Phoenix
Arizona06.2007
Bachelor of Science -
New Jersey Institute of Technology
Newark, NJ06.2004
Certification
- Salesforce Admin Certified : https://trailblazer.me/id/shashmi
- Certified SCRUM Master: https://bcert.me/sdaeemlzu
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