Saimon Islam
Fairborn,OH
Summary
Experienced Technical Support Engineer with over 4 years of experience in IT and technical support. Proficient in troubleshooting and resolving complex hardware and software issues. Strong expertise in Active Directory, network setup, and delivering customer-focused solutions. Skilled in writing technical documentation and providing end-user training. Seeking to leverage skills in a dynamic, customer-centric role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Modhumoti Bank Limited
05.2019 - 12.2022
- · Provided technical support to branch employees, conducting research and analysis of issues and maintaining PC hardware and software.
- · Installed operating systems, configured servers, and developed and implemented new processes and procedures to enhance user service quality and efficiency, resulting in a 45% increase in efficiency.
- · LAN, Branch link, ATM Network, Foundation network link and bandwidth monitoring Using PRTG.
- · MS-Outlook mail configure for a new user in active directory (AD).
- · Monitored and maintained SCCM to endpoint protection, patch management and software distribution.
- · Setup network equipment and installed necessary software for the new office and in the Data Center.
- · Installed and configured Check Point firewall centrally managed antivirus software, ensuring endpoint security across all systems in compliance with organizational policies.
- · Installed and Configured Oracle Database (19c) software for the Core banking software (CBS).
- · Generated and analyzed daily transactional data using Python and SQL, providing comprehensive reports and insights that supported data-driven decision-making across departments.
Education
Master of Science - Computer Science
Wright State University
Dayton, OH05.2025
B.S. - Computer Science and Engineering
United International University
Dhaka, Bangladesh11.2018
Skills
- Technical troubleshooting
- Problem-solving
- Application support
- Hardware configuration
- System troubleshooting
- Customer support
- Technical documentation
- Technical support
- Python
- MySQL
- Microsoft SQL Server
- Oracle 19c
- Microsoft Server 2019
- Active Directory
- Data Analysis
Certification
· Oracle Database 12C: Database administrator, Backup and Recovery Workshop Ed 2 -WDP
Languages
English
Timeline
Technical Support Engineer
Modhumoti Bank Limited
05.2019 - 12.2022
Master of Science - Computer Science
Wright State University
B.S. - Computer Science and Engineering
United International University
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