Saimone Ketekete
Nadi ,Fiji
Summary
Dynamic Marketing Administrative Assistant with strong organizational skills and a focus on customer service. Proven ability to coordinate marketing initiatives and support project management, ensuring effective communication and attention to detail.
Overview
10
10
years of professional experience
Work History
Marketing Administrative Assistant
Club WYNDHAM
Nadi , Fiji
11.2023 - Current
- Contributed to marketing campaigns and developed promotional materials for Club WYNDHAM.
- Created reports summarizing marketing activities and competitor analysis.
- Coordinated project management tasks and timelines.
- Maintained inventory of marketing supplies and promotional items.
- Responded promptly to customer inquiries via phone calls or emails.
- Compiled monthly reports detailing key performance indicators for marketing activities.
- Provided administrative support to the marketing team by scheduling meetings, preparing agendas, and maintaining records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed, edited and typed complex memos and reports with job-related software.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Drove customer feedback to deliver information to management for corrective action.
Community Marketing Agent
Club WYNDHAM
Nadi , Fiji
11.2022 - 11.2023
- Coordinated local marketing initiatives to enhance brand awareness and community presence.
- Sell and promote tourist attractions and excursions
- Invite pre-determined qualified customers to tour our resort.
- Deal with all customer queries - face to face and on the phone.
- Specify terms and conditions of bookings.
- Deliver required number of qualified tours to sales site.
Bartender
Malamala Beach Club
Nadi , Fiji
07.2022 - 11.2022
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area during service hours.
- Assisted in managing inventory levels and restocking supplies as needed.
- Engaged with customers to provide exceptional service and recommendations.
- Collaborated with kitchen staff to ensure timely delivery of food and drinks.
- Followed health and safety guidelines to ensure a safe working environment.
- Monitored customer consumption to promote responsible drinking practices.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
Bartender
Onyx Night Club
Suva, Fiji
12.2015 - 03.2020
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area during service hours.
- Assisted in managing inventory levels and restocking supplies as needed.
- Collaborated with kitchen staff to ensure timely delivery of food and drinks.
- Engaged with customers to provide exceptional service and recommendations.
- Trained new staff on bartending techniques and customer service standards.
- Monitored customer consumption to promote responsible drinking practices.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Education
Marist Brother's High School
Suva, Fiji12-2013
Skills
- Marketing campaign support
- Brand promotion
- Product marketing
- Channel marketing
- Direct mail campaigns
- Event coordination
- Customer relationship management
- Customer service
- Data analysis
- Report generation
- Report writing
- Project management
- Administrative support
- Document and file management
- Records management
- Database management
- Spreadsheet development
- Microsoft Office Suite
- Telecommunication
- Scheduling and calendar management
- Meeting arrangements
- Paperwork drafting
- Attention to detail
- Time management
- Multitasking
- Multitasking capacity
- Team collaboration
- Collaborative work
- Effective communication
- Verbal and written communication
- Professional demeanor
- Fast learner
- Sanitation management
- Procurement management
- Report writing
REFEREES
Sheik Autar
Marketing Manager
Club Wyndham - Denarau
6750442
Sheik.Autar@wyn.com
Johanna Jorgensen
Club Manager – Onyx Entertainment Ltd
+(1) 808-6935-939
johannajorgensen@icloud.com
Timeline
Marketing Administrative Assistant
Club WYNDHAM
11.2023 - Current
Community Marketing Agent
Club WYNDHAM
11.2022 - 11.2023
Bartender
Malamala Beach Club
07.2022 - 11.2022
Bartender
Onyx Night Club
12.2015 - 03.2020
Marist Brother's High School