Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Sai Naga Harika Goruganthu

Fort Worth,TX

Summary

Detail-oriented and results-driven Data Analyst with 5+ years of experience in optimizing technology operations through data-driven insights. Expertise in performance monitoring, data analysis, and reporting to enhance operational efficiency. Proven track record in leveraging advanced analytical tools to identify trends, improve processes, and support decision-making. Strong collaborative skills with a commitment to continuous improvement and operational excellence.

Overview

6
6
years of professional experience

Work History

Sr Analyst - Tech Ops Performance Data & Analysis

American Airlines
02.2023 - Current
  • Automated monthly review projects by 85% by deploying ETL processes using SQL, Python, Alteryx and created Metrics, KPIs to identify insights reducing 90% manual work.
  • Increased the overall operational performance by 50% by creating a Look-ahead Manpower tool using SQL, Tableau, PowerBI which enhanced manpower visibility for leadership to make key decisions.
  • Developed an R Shiny app used by 500+ analysts and leaders, streamlining operational data, and identification of key performance trends.

Data Analyst Intern

University of Louisville - College of Business
06.2022 - 12.2022
  • Improved the efficiency of data-driven strategies by 15% by creating interactive dashboards and reports using Tableau, PowerBI.
  • Conducted exploratory data analysis (EDA) using SQL to identify trends and patterns in complex datasets, leading to actionable insights.

Business Operations Specialist/Analyst

Amazon
06.2020 - 10.2021
  • Launched a unified workflow process for work allocation, prioritization, developed KPI metrics achieving 34% increase in response for seller tickets maintaining average response time (ART) at 23 hours.
  • Won 'ABP Spot Award' twice as Subject Matter Expert (SME) for Design Protection operations, and KPI Metrics in the Brand Protection (ABP) team and designed Standard Operational Procedures (SOP) resulting in 99% quality and 100% productivity of the team.
  • Led quality assurance efforts of the team as a QA Auditor and trained 15 associates, increasing quality from 92% to 99.7%
  • Led process automation initiatives using SQL and Python that increased efficiency and reduced manual workload by 70% across various departments within the organization.
  • Conducted data analysis on large-scale seller datasets to provide business insights and effectively communicated the findings to key stakeholders through PowerBI, and QuickSight dashboards.

Business Operations Associate/Analyst

GreyCampus
06.2018 - 06.2020
  • Led a team of 5 and streamlined India, APAC, ME operations of the company resulting in increased Profit Margin of $2M and 60% Gross Profit Margins.
  • Awarded 'Star of the Month', 'Warrior of the Month' for increasing revenue by 35% by developing KPI metrics, and automated ETL procedures by identifying root causes of the issues in the data, and delivered analytics based solutions through PowerBI dashboards.
  • Increased quality and accuracy of work by 40% by leading the intake, monthly reviews, tooling, KPI Metrics, and quarterly trainings for 10 associates in operational procedures, analytics, insights and process development.

Education

Master of Science - Business Analytics

University of Louisville
Louisville, KY
12.2022

Bachelor of Technology - Computer Science

Jawaharlal Nehru Technological University, Kakinada
Andhra Pradesh, India
05.2018

Skills

  • Python
  • R
  • SQL
  • Alteryx
  • Microsoft Power BI
  • Tableau
  • SAS
  • Project Management
  • Statistics
  • Visualization
  • Storytelling
  • Metrics & KPI Development
  • ETL
  • Visio
  • Google Analytics
  • AWS QuickSight
  • C
  • C
  • Java

Awards

  • ABP Spot Award Amazon India (Q2, 2021)
  • ABP Spot Award Amazon India (Q3, 2020)
  • Warrior of the Month GreyCampus (Q3, 2019)
  • Star of the Month GreyCampus (Q3, 2018)
  • Google Analytics Google
  • Programmatic Advertising Certification MediaMath
  • Tableau Essential Training LinkedIn
  • Power BI Essential Training LinkedIn
  • AWS QuickSight LinkedIn

Timeline

Sr Analyst - Tech Ops Performance Data & Analysis

American Airlines
02.2023 - Current

Data Analyst Intern

University of Louisville - College of Business
06.2022 - 12.2022

Business Operations Specialist/Analyst

Amazon
06.2020 - 10.2021

Business Operations Associate/Analyst

GreyCampus
06.2018 - 06.2020

Master of Science - Business Analytics

University of Louisville

Bachelor of Technology - Computer Science

Jawaharlal Nehru Technological University, Kakinada

Similar Profiles

CREATE PROFILE
Sai Naga Harika Goruganthu