Saint Black
Fallbrook,CA
Summary
Highly motivated, analytical, customer-focused individual pursuing a career in operations. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
8
8
years of professional experience
Work History
Beauty Sales Advisor
Macy's
Carlsbad, CA
08.2024 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Performed cashier duties such as processing payments, issuing receipts and balancing cash registers.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Attended team meetings to discuss strategies for increasing sales numbers.
- Assisted with training new employees on company policies and procedures.
Shift Supervisor
Starbucks
Oceanside, CA
02.2020 - 08.2021
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Supervised a team of eight employees during daily shifts, ensuring efficient operation and customer satisfaction.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
Flex Sales Advisor
Macy's
Riverside, CA
09.2018 - 01.2020
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Barista
Starbucks
Riverside, CA
02.2017 - 09.2018
- Utilized POS system to receive and process customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Managed cash register and processed transactions with accuracy and integrity.
Education
High School Diploma -
Living Faith Christian Academy
Riverside, CA06-2014
Skills
Strong interpersonal and communication skills
Exceptional customer service abilities
Adaptability and flexibility
Attention to detail and time management abilities
Organizational skills
Problem-solving and conflict resolution skills
Teamwork and collaboration
Reliability and strong work ethic
Timeline
Beauty Sales Advisor
Macy's
08.2024 - Current
Shift Supervisor
Starbucks
02.2020 - 08.2021
Flex Sales Advisor
Macy's
09.2018 - 01.2020
Barista
Starbucks
02.2017 - 09.2018
High School Diploma -
Living Faith Christian Academy