Zac Figueroa
Los Angeles,United States
Summary
Daycare Manager with 5 years of expertise in customer service and operations management, excelling in fostering teamwork and enhancing client satisfaction. Skilled in problem-solving and safety principles, with a focus on animal behavior and KPI development to ensure a safe and efficient environment. Committed to driving customer loyalty through exceptional service and collaborative team leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Relations Specialist
RSG
04.2024 - Current
- Facilitated member inquiries and concerns, ensuring timely and effective resolutions.
- Developed and implemented initiatives to enhance member engagement and satisfaction.
- Analyzed member feedback to identify trends, driving improvements in service delivery.
- Collaborated with cross-functional teams to streamline communication processes for members.
Receptionist
City Dog Club
10.2024 - 05.2025
- Welcome clients, update accounts, enhance client satisfaction.
- Coordinate data entry, align with revenue targets, boost efficiency.
- Prepare animal meals, administer medication, ensure health compliance.
- Maintain clean, safe environments, support staff, improve client trust.
Daycare Manager
Healthy Spot
01.2023 - 05.2024
- Managed daily operations of pet care facility
- Ensured facility cleanliness and safety protocols
- Processed customer accounts
- Studied animal behavior for safety measures
- Managing payroll and scheduling
- Creating Goals and tracking KPI's
Server
Saddle Ranch Chophouse
06.2022 - 01.2023
- Greet clients and manage account information
- Input data based on revenue and weekly/monthly goals
- Handling food prep for animals as well as medication
- Maintaining a clean, safe, and welcoming environment for clientele’s animals while supporting handler staff
Guest Services
SLS LUX HOTEL
12.2019 - 12.2020
- Delivered top-notch guest services through IRD
- Promoted a welcoming atmosphere
- Managed guest inquiries and resolved issues, enhancing customer satisfaction and loyalty.
- Developed and maintained an up-to-date knowledge of the company’s products and services
Education
Diploma -
Oviedo High School
OrlandoAssociate of Arts -
Valencia College
Orlando, FLSkills
- Teamwork
- Time Management
- Safety Principles
- Customer Service
- Leadership
- Hospitality
- Problem-solving
- Sales
- Animal Behavior
- KPI Development
- Operations Management
Certification
- Food Handler Certification
- ServSafe
Timeline
Receptionist
City Dog Club
10.2024 - 05.2025
Member Relations Specialist
RSG
04.2024 - Current
Daycare Manager
Healthy Spot
01.2023 - 05.2024
Server
Saddle Ranch Chophouse
06.2022 - 01.2023
Guest Services
SLS LUX HOTEL
12.2019 - 12.2020
Diploma -
Oviedo High School
Associate of Arts -
Valencia College