Saint Marques Taylor
Marietta,Ga
Summary
Customer service professional with extensive experience at BMO Bank, specializing in member support and service excellence. Proficient in CRM systems and skilled in problem-solving to boost customer satisfaction. Demonstrated ability to cultivate a collaborative team environment, enhancing performance and productivity while ensuring compliance and confidentiality.
Overview
6
6
years of professional experience
Work History
Customer Service Rep
BMO Bank
San Jose, CA
06.2020 - 01.2025
- Provided sales leadership and coaching to team members, enhancing performance and productivity.
- Utilized banking product expertise to cultivate professional relationships with customers and prospects.
- Engaged in meaningful conversations to assess and address customer financial needs and goals.
- Fostered a positive, collaborative team environment focused on exceptional customer service.
- Delivered consistent, friendly support to enhance customer experience and satisfaction.
- Encouraged open communication among team members to promote a helpful work atmosphere.
- Strengthened customer connections through tailored financial discussions.
- Maintained high standards of service delivery in remote and hybrid settings.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Branding/ Marketing
KTRON RECORDS
Vallejo, CA
03.2021 - 08.2024
- Developed and implemented marketing strategies to enhance brand image and recognition.
- Conducted market research to inform advertising campaigns and budget management.
- Ensured brand consistency across all channels to strengthen market presence.
- Monitored brand performance metrics to assess effectiveness of strategies.
- Analyzed competitor strategies to identify opportunities for improvement.
- Adapted marketing strategies based on market trends and customer feedback.
Management
VARA APARTMENTS
San Francisco, CA
07.2019 - 03.2023
- Managed tenant relations, addressing concerns and ensuring satisfaction.
- Oversaw maintenance and repairs to uphold property standards.
- Handled financial management, preparing budgets and tracking expenses.
- Ensured compliance with housing regulations to mitigate risks.
- Facilitated monthly management meetings in absence of main manager.
- Coordinated discussions with insurance providers on risk management strategies.
Education
Psychology, Banking, Political Science
Laney College
Oakland, CA01.2024
Skills
- Member service and support
- Remote communication tools
- Data entry and account management
- Banking and financial processes
- Problem-solving and conflict resolution
- CRM systems
- Compliance and confidentiality standards
- Time management and self-motivation
Awards
Certified Credit Union Financial Counselor (CCUFC), 2024
Timeline
Branding/ Marketing
KTRON RECORDS
03.2021 - 08.2024
Customer Service Rep
BMO Bank
06.2020 - 01.2025
Management
VARA APARTMENTS
07.2019 - 03.2023
Psychology, Banking, Political Science
Laney College
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