Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Sainu'uese Umu

Des Moines,WA

Summary

A position in a challenging environment, which will utilize my communication skills and knowledge.

Overview

17
17
years of professional experience

Work History

Warehouse Associate and Lead

iClick
10.2017 - Current
  • Orders packing and picking
  • Shipping Orders via UPS, DHL, USPS n FEDEX
  • Load/Unload container
  • Create work orders thru Excel and Microsoft Words and RF Smart System
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.

Assistant Manager

Honey's Kettle
06.2011 - 04.2017
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Led training initiatives, enhancing employee skills and confidence.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Customer Service Representative

CONVERGYS
08.2008 - 01.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

DIPLOMA -

HORIZON HIGH SCHOOL
Garden Grove, CA
01.2003

Skills

  • Teamwork

  • Customer Service

  • Warehouse Associate

  • Team Management

  • Shipping & Receiving

  • Retail

  • Cash register

  • Typing

  • Time management

  • Order Picker

  • Warehouse Management

  • RF Scanner

  • General Labor

  • Sales analysis

  • Order Picking

  • Customer Service Skills

  • Computer Literacy

  • Cash handling

  • Computer Networking

  • Warehouse Supervisor Experience

  • Retail sales

Additional Information

Computer literate, Online Coordinator Precision, Typing Skills 45wpm / 150spm, Team Management, Reliable / Consistent, Great Speaker / Trustworthy, Great Communication-Interaction, Team Leader / Team Player, Bilingual, Socialist / Go-Getter Personality

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Warehouse Associate and Lead

iClick
10.2017 - Current

Assistant Manager

Honey's Kettle
06.2011 - 04.2017

Customer Service Representative

CONVERGYS
08.2008 - 01.2011

DIPLOMA -

HORIZON HIGH SCHOOL

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Sainu'uese Umu