Saiprasad Rajendran

✓ Was playing the role of Program Manager and spearheading

the Digital Transformation projects for United Health Care.

✓ Work closely with Customers, cross-functional teams,

and assigned project managers to develop the scope,

deliverables, required resources, work plan, budget, and

timing for new initiatives.

✓ Manage program and project teams for optimal return on

investment and coordinate and delegate cross-project

initiatives.

✓ Identify key requirements for cross-functional teams and

external vendors.

✓ Develop and manage budget for projects and be accountable

for delivering against established business goals/objectives.

✓ Work with other program managers to identify risks and

opportunities across multiple projects within the program.

✓ Analyze, evaluate, and overcome program risks, and produce

program reports for Customers and stakeholders

✓ Build relationships with Customers.
✓ Account Management, Client Relationships and Account

Growth.

✓ Work closely with Clients on creating profitable processes.

✓ Improved performance, hiring practices and management

systems to facilitate success of programs.

✓ Schedule regular meetings with customers to ensure they are

satisfied.

✓ Act as the first point of contact for complaints and escalate

issues as appropriate.

✓ Was playing the role of Program Manager and spearheading the End to End Delivery of Adobe AEM projects for Vanguard Inc, Morgan Stanley, HSBC UAE and Aviva UK Insurance.

✓ Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.

✓ Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.

✓ Supported customers via telephone, email and at sites to handle escalations and product concerns.

✓ Taking ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post-incident reviews.

✓ Developed rebalancing strategies to minimize risk exposures.

✓ Communicated market developments, portfolio changes and annual performance information to clients.

✓ Prospected for leads to build pipeline and convert to sales

opportunities.

✓ Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

✓ Contacted suppliers and vendors about issues with deliveries or products.

✓ Providing accurate and regular reports to the management on performance of the service delivery

✓ Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.

✓ Was playing the role of Delivery Manager. I was owning the vision, strategy and execution of Amex’s Credit Cards and Loyalty Rewards Program (https://www.americanexpress.com ) and Comcast’s Digital Asset Management Library (https://www.xfinity.com ) Mobile & Desktop websites.

✓ Established and supported communities of practices to promote

organizational understanding of Agile roles and to help individuals

develop into them.

✓ Championed cultural change and collaborated with other Coaches

on plans and techniques for accelerating and advancing the

organization's transformation.

✓ Mentored teams, leading them to be self-directed with strong

accountability, decision making, conflict resolution and transparency.

✓ Launched various innovative products that generated incremental revenue for Amex and reduced the Customer Churn by 10%.

✓ Increased the Card Portfolio Growth Rate by building the best-in-class Loyalty Rewards Program.

✓ Leading the Business Intelligence team to deliver data solutions that drives business value by designing and defining metrics & providing insights on business operations using Tableau

✓ Developed the Objectives and Key Responsibilities (OKR) dashboards using Tableau, which provides visibility on the performance of each business unit using the KPIs and trendline metrics defined by the senior executives in the organization.

✓ Consistently drove year over year growth and penetrated new markets for all credit card products.

✓ Maintained competitive edge by rapidly determining product and market penetration rates and thoroughly communicating through detailed business plans and business cases. Devised tools and benchmarks to improve team performance and monitor production.

✓ Coached teams, Scrum Masters, Business Analysts, Managers and

Executives on Agile values and principles to promote continuous

improvement in practices and artifacts.

✓ Managing Product Vision, Road mapping, Strategy, Execution & Metrics
✓ Collaborate effectively with Customers, Engineering Managers, UX, Design, Sales, Marketing & Legal Teams and executive stakeholders.

✓ Consolidated vendors and renegotiated contracts to optimize costs.

✓ Examined quarterly financials to determine business operating capacity.

✓ Provided strong leadership to enhance team productivity and morale.

✓ Executed appropriate staffing and budgetary plans to align with business forecasts.

✓ Improved performance, hiring practices and management systems to facilitate success of client's organization.

✓ Analyzed problematic areas to provide recommendations and solutions.

✓ Was taking care of End to End Delivery for AEM project

✓ Increased customer retention by 30% by building the best-in-class

Loyalty Rewards Program.
✓ Increased new customer acquisition by 44% by streamlining E-

commerce listing creation process.
✓ Developed product roadmaps based on maximum revenue

opportunities.
✓ Evangelized the use of Omnichannel Experience for improving the

customer experience across various touchpoints.
✓ Created Power BI visualization of Dashboards & Scorecards (KPI) for various PETCO Product Lines.

✓ Improved performance, hiring practices and management systems to

facilitate success of client's organization.

✓ Collaborated with teams to define, strategize and implement marketing and web strategies.

✓ Leveraged on-site observation and personal interviews to identify team and individual strengths.

✓ Reviewed internal systems and organized training plans to address areas in need of improvement.

✓ Created and developed detailed work plans to meet business priorities and deadlines.

✓ Automated system e-commerce features to improve client sales.

✓ Driven by helping others through data, data analysis and visualization
✓ Passionate about the value of using data to identify trends and make

business decisions
✓ Good knowledge of Big Data tools such as Pig, Hive, Oozie, Hue,

Sqoop
✓ Experience on databases, such as HBase, Cassandra, Mongo DB,

Redshift and MySQL
✓ Knowledge in various ETL techniques and frameworks, such as

Flume

✓ Web Content Management using Adobe AEM 6.0 for County of San

Diego Websites like Air Pollution Control Board -

https://www.sdapcd.org, Livewell San Diego www.livewellsd.org ,

San Diego County Website https://www.sandiegocounty.gov and

District One Website https://www.gregcox.com.

✓ Web Content Management for JP Morgan Chase and AIG Insurance

using Adobe AEM 6.0

✓ Was playing the role of AEM Architect and was spearheading the design, development and delivery of Mastercard, AT & T and Apple’s Mobile & Desktop websites using Adobe AEM 6.0

✓ Was playing the role of Senior J2EE Developer and doing the design and development of various components used in Singapore Airlines, Boeing & Nextel Project.

✓ Was involved in the development of Webservices used in the application using J2EE Technology.

✓ Development of Webservices used in the application using J2EE Technology.

✓ Was involved in Peer Reviews of Code and Design components according to the Programming and Design Standards set for PayPal.

✓ Development of Webservices used in the application using J2EE Technology.

✓ Was involved in Peer Reviews of Code and Design components according to the Programming and Design Standards set for Infocomp.

✓ Was involved in developing various components used in Batches and Online application.

✓ Development of JSP screens used in the application using J2EE Technology.

✓ Was involved in Peer Reviews of Code and Design components according to the Programming and Design Standards set for SAG.

✓ Taking inbound and outbound calls for Supporting HP Desktops