Saira Banu H
Bangalore,KA
Summary
To associate with an innovative and vibrant organization, allowing me to put my competencies to the best use, to add value to the organization and contribute to my overall growth as an individual.
Versatile professional with solid background in technical environments, looking to transition into new field. Developed critical problem-solving and communication skills through hands-on experience with technology and customer support. Ready to leverage these transferrable skills in new and dynamic setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
LNP Coordination
Aeries Technology
12.2021 - 02.2022
- Coordinates the deprovisioning of service. This includes disconnects from Collections, Customers, and disconnects resulting from Port Outs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Technical Analyst
HCL Technologies
09.2020 - 10.2021
- Analyzed complex data sets to identify trends and inform strategic decisions.
- Developed comprehensive reports utilizing advanced analytical tools for stakeholder presentations.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Conducted market research to support product development and marketing strategies.
Technical support engineer (Service desk)
DXC technology
10.2018 - 01.2020
- Act as first level support for all technical Issues (Service desk agent)
- Monitoring queue and assisting the users in raising the ticket in the service portal, handling issues related MS office applications, Assisting the users for account unlock and password reset issues.
- Coordinate responses to incidents emails and calls in a timely manner
- Project name: Saipem
- Resolved technical issues by diagnosing problems and providing effective solutions to enhance customer satisfaction.
- Collaborated with cross-functional teams to troubleshoot software and hardware concerns, ensuring timely issue resolution.
Education
B.sc - Mathematics
JBAS college
01.2018
HSC - undefined
Velankanni matriculation higher secondary school
01.2015
SSLC - undefined
Bishop corrie higher secondary schools
01.2013
Skills
- Monitor events, Log analysis and Investigate incident a daily basis
- Regular health checks monitoring, and reporting
- Having idea on Implementation of smart connectors
- Acquired extensive hands-on experience in network engineering & troubleshooting
- Hands on experience on the Incident Response activities
- Implementation of Custom Queries, Filters, Rules, Active Channels, Dash Boards
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Customer support
- Technical documentation
- Teamwork and collaboration
Certification
- Trained on SIEM, Splunk, ArcSight
- Classroom Training on Multiple SIEM Tools.
Personal details
Languages known: English, Tamil & Hindi
Personal details
- Date of Birth: 23-12-1997
- Father’s name: Hameed khan A (Late)
- Address: 'Dar Al Jivani' No. 23, 2nd Cross, Trinity Christina Layout, Doddagubbi Main Road, Kyalasanahalli, Bangalore 560077
Hobbies and Interests
Reading books, Travelling, Playing all kind of sports, Net surfing
Disclaimer
I Here declare that the above given information is correct to the best of my knowledge and belief. (Saira Banu H)
Timeline
LNP Coordination
Aeries Technology
12.2021 - 02.2022
Technical Analyst
HCL Technologies
09.2020 - 10.2021
Technical support engineer (Service desk)
DXC technology
10.2018 - 01.2020
HSC - undefined
Velankanni matriculation higher secondary school
SSLC - undefined
Bishop corrie higher secondary schools
B.sc - Mathematics
JBAS college
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