Saira Camarena
Compton,CA
Summary
- Results-driven professional with a strong commitment to enhancing customer satisfaction and consistently achieving ambitious business targets. Expertise in developing effective strategies that drive sales growth and improve client retention. Proven ability to analyze market trends and implement solutions that align with organizational goals.
- Dedicated Customer Service Representative who consistently achieves a 95% customer satisfaction rating through tailored service solutions and proactive communication. Experienced in training new employees on effective practices that promote teamwork and productivity. Expertise includes conflict resolution, time management, and data analysis aimed at streamlining service delivery. Focused on applying a strong skill set to elevate customer interactions and drive overall company performance.
- Data Entry
- Sales
- Presentation
- Finance Assistant
- Great people skill
- Ability to multitask under pressure
- Attention to detail accuracy
- Leadership
- Great time management
- Computer Literacy
- Interpersonal Communication
- Data Analysis
- Presentation Skills
- Adaptability
- Collaboration
Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.
Overview
9
9
years of professional experience
Work History
Dispatcher/Customer Service
RAPID PLUMBING
Inglewood, CA
09.2024 - Current
- Motivated dispatcher
- Monitor customer schedules to ensure a good time manner
- Maintain contact with customers to meet or exceed their expectations
- Follow ups on services, Close out processed accounts
- Core competencies: Customer service and support processing payments
- Mail out invoices for past due accounts
- Assist drivers with transportation routes obstacles
- Direct, control and monitor the activities of technicians
- Make scheduling decision based on time, distance, skill levels and job priority
Finance Assistant / BDC / Service Assistant
Car Lux INC.
Inglewood, CA
06.2023 - 08.2024
- My responsibilities, as a finance assistant is processing and preparing financial statements, overseeing client accounts that require their attention, creating invoices to send out, as well as following up with clients on any necessary paperwork
- Communicating with bank verifying payments as well as customer information, scanning filing paperwork, collecting payments
Customer Service Representative / Receptionist / MANAGEMENT
Auto Life Style Inc
Gardena, CA
09.2019 - 05.2023
- I started working for a Auto Life Style Inc my work routine involved customer service data entry marketing answering calls interacting with customers..
- I personally work with customers on purchasing salvage vehicles out of state and locally
- I love working here because I get to interact with all types of different people and I'm able to assist them with any questions or concerns they might have my goal is to always have a satisficed customer
- I have learned and have gained a lot of experience while working for this company, I have learned about communication, understanding and to offer the best attitude and work ethic to all clientele
- I am currently still employed here
- But I am open to a schedule over night and weekends
- TASKS
- Filing documents processing incoming and our going mail according to the criteria
- As well with processing payments and documentations
- Answered multi-line telephone in professional manners and interacted with customers face to face on a daily basis
- Developed strong, proactive, customer-focused relationships to help drive demands to all
- Booked appointments for clients
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Worked in the inbound call center
- Responded to inquiries and issues
- Operated the cash register SALES REVIEWING CONTRACTS GOOGLE DRIVE dispatching experience broker for this company experience with central dispatch / international export companies
Office Clerk, Cashier, Receptionist
Commercial steel & tube
Compton, CA
12.2018 - 09.2019
- I started working at Commercial steel, I do invoices also working with money, filing, customer service, faxing, data entry, answering calls, 10 key calculator, computer knowledge, Microsoft excel word
- I also have work experience with the computer programming Mas 90, and internet skills
- I am a great attitude person love to communicate with people and interact as well I'm just looking for better opportunity to advance in my career
Receptionist/ cashier
Subaru
Glendale, CA
08.2018 - 12.2018
- I recently work at the dealership Subaru in the city of Glendale i really enjoyed my position and job here
- I was cashier receptionist answered calls, filing, invoices, PDI, atm charges, customer service stocking up the snack area for customers to feel pleased comfortable and welcomed
- I really did like my job and position at Subaru but it was just a really far location for me
- But overall great
Telemarketer
SaveCal
Eagle Rock, CA
02.2018 - 06.2018
- My position at Save cal was answering calls communicating with customers mostly trying to convince the customers to buy our products
- I enjoyed my job at save cal because overall i like to be a talkative person so communicating with customers overall was fun
- I often did appointments, filing, faxing, and internet work reason i left was because i was looking to find better opportunity in a new location
QC Inspector
Baron HR
02.2017 - 01.2018
- I worked doing PO and QC also working with numbers for the products, labeling in a warehouse
- I was a quick learner I really enjoyed my job
- I also have Microsoft experience and bilingual
Crew Member
Taco bell
Torrance, CA
01.2016 - 03.2017
- I was a full time cashier at Taco Bell
- I love communicating with the customers
- I have great multitasking skill, communication skill, positive attitude
- I also made sure my customers were always treated with respect and kindness
Education
High school or equivalent -
Compton High School
Compton, CA07.2018
Skills
- Office Management
- Financial Statement Preparation
- Customer Service
- Computer Literacy
- Time Management
- Multi-line Phone Systems
- Data Analysis Skills
- Problem Management
- QuickBooks
- Phone Etiquette
- Data Entry
- Debits & Credits
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dispatcher/Customer Service
RAPID PLUMBING
09.2024 - Current
Finance Assistant / BDC / Service Assistant
Car Lux INC.
06.2023 - 08.2024
Customer Service Representative / Receptionist / MANAGEMENT
Auto Life Style Inc
09.2019 - 05.2023
Office Clerk, Cashier, Receptionist
Commercial steel & tube
12.2018 - 09.2019
Receptionist/ cashier
Subaru
08.2018 - 12.2018
Telemarketer
SaveCal
02.2018 - 06.2018
QC Inspector
Baron HR
02.2017 - 01.2018
Crew Member
Taco bell
01.2016 - 03.2017
High school or equivalent -
Compton High School