Saira Covarrubias
Phoenix,Arizona
Summary
Outgoing and hardworking employee with 10 years of customer service eperiance, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Group Reservations Coordinator
Arizona Biltmore
Phoenix, Arizona
01.2022 - Current
- Building groups, maintaining the required rooms number of available rooms and keep organized files of all group and contracts
- Managing group block reservations communicating with clients, imputing reservations request changes and cancellations received
- Monitoring group block inventory and group billing, reviewing pickup and distributing of resume
- Follow sales techniques to ensure revenue is maximized by up-selling guest rooms and recommending resort facilities.
Guest Service Agent/Night Audit/Housekeeping Supervisor
Hilton Garden Inn Phoenix Airport
Phoenix, Arizona
09.2014 - 12.2019
- Front desk and Night Audit- Customer Service Representative, assisting guest at check in and out, also with any other request they may need
- Attending to the Hotels needs phone call reservation making and scheduling
- Housekeeping supervisor- Having to supervise the room attendants checking their rooms making sure everything clean and up to standers for the hotel, making sure all employee is in uniform and fallowing directions
- Schedule making for the housekeeping departments.
Education
High School Diploma -
Camp Verde High School
Camp Verde, AZ05-2011
Skills
- Spanish Fluency
- Self Motivation
- Multitasking
- Customer Service
- Problem-solving abilities
- Upselling and Cross Selling
- Adaptability and Flexibility
- Organizational Skills
- Effective Communication
- Reliability
Awards
Employee of the Quarter for Hilton Garden Inn Phoenix Airport 2016
Languages
Spanish
Native/ Bilingual
Accomplishments
- Employee of the Quarter for Hilton Garden Inn Phoenix Airport 2016
Timeline
Group Reservations Coordinator
Arizona Biltmore
01.2022 - Current
Guest Service Agent/Night Audit/Housekeeping Supervisor
Hilton Garden Inn Phoenix Airport
09.2014 - 12.2019
High School Diploma -
Camp Verde High School
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