Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saira Genao

VALLEY STREAM,NY

Summary

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

12
12
years of professional experience

Work History

Surgical Coordinator

Madison Avenue Physicians
03.2012 - 09.2017
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Assisted with medical coding and billing tasks.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.

Office Manager

Madison Avenue Physicians
06.2007 - 09.2012
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Trained new personnel.
  • Coordinating any service workers: plumbers, painters, Resolving equipment problems
  • Approving/disapproving vacations,
  • Weekly staff schedule coverage when someone is out sick or on vacation
  • Payroll, office deposits and account payable.
  • Tracking day to day activity, preparing a monthly activity report, handling patient complaints, preparing for audits, Medical records request.
  • Maintained account accuracy by reviewing and reconciling checks monthly.

Front Desk Receptionist

Madison Avenue Physicians
04.2005 - 05.2007


  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Received and routed laboratory results to correct clinical staff members.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Checked patient insurance, demographic, and health history to keep information current.

Education

Associate of Science -

Queensborough Community College
Queens, NY
01.2005

Skills

  • Fluent in Spanish
  • Public notary
  • EHR Systems Expertise
  • Pre-Authorization Management
  • Teamwork and Collaboration

Timeline

Surgical Coordinator

Madison Avenue Physicians
03.2012 - 09.2017

Office Manager

Madison Avenue Physicians
06.2007 - 09.2012

Front Desk Receptionist

Madison Avenue Physicians
04.2005 - 05.2007

Associate of Science -

Queensborough Community College

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Saira Genao