Saira Gonzalez

Communication

• Managed a multi-line phone system to route inquiries and assist visitors.
• Handled high-volume calls with professional and clear communication.

Data & Excel

• Tracked monthly service volumes using Microsoft Excel for departmental reports.
• Organized monthly data into spreadsheets to help monitor hospital activity.

Organization

• Maintained an organized filing system for quick access to important records

• Processed customer orders efficiently through the drive-thru system.
• Handled cash transactions accurately and securely to ensure financial integrity.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.