Saira Hotz
Upper Marlboro,MD
Summary
Dedicated, hardworking, security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors safe and under constant surveillance. Skilled in handling simultaneous tasks in fast-paced settings while staying vigilant and attentive at all times. Leverages excellent listening and service skills in emergency response. Willingness to take on added responsibilities. Hardworking and passionate employee eager to secure entry-level Police Officer.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personnel Security Assistant
Department Of Veterans Affairs Police Department
11.2022 - Current
- Maintained confidentiality of classified and sensitive materials such as patient roster and NCIC background checks.
- Assisted in obtaining missing persons, warrants, stolen property, and damaged vehicles information for VA Police Officers and
- Conducted and assisted VA Police Officers, Federal Agencies, and Local Law Enforcement with background investigations, classified searches, and security checks for employees, contractors, and veterans using National Crime Information Center (NCIC) to access sensitive law enforcement information to support field operations and investigations when crime is committed.
- Monitored and secured premises by patrolling internal and external building spaces and facility grounds to identify and deter any threats.
- Gathered information from other Federal and Local Law Enforcement to facilitate on missing person, warrants, and health and welfare. Will investigate and implement resolution.
- Acted as deterrent to prevent criminal action to conduct daily operations in safe environment.
- As dispatcher for VA Police Services would prepare by logging security activities and specific daily incidents in report exec data base that occurred during shift.
- Acted as leader on job to make sure that fellow employees followed Department of Veterans Affairs standard duties and procedures.
- Took lead in dispatch control room as leader to have smooth safe shift.
- Worked independently and collaborated with VA Police Officers to resolve urgent issues to protect lives of personnel and Veteran's.
- Enforced security policies such as 100% Identification check and advised any violators that did not comply, that they were not authorized on premises to maintain safe environment on property. Denied entrance to building to unauthorized personnel.
- Prevented attempt of personnel/ patients trying to gain unauthorized access to property through false badge access.
- Secured master key for entire building and government vehicles.
- Examined doors before and after shift to verify security of building.
- Detected suspicious activities and watched for criminal acts. Reported to VA Police Officers to conduct safety check.
- Responded and assisted to any emergencies as instructed with utmost efficiency and assist citizens in emergency situations.
- Performs regular monthly safety panic alarm checks for VA Police, submits reports documenting operational status of each circuit tested.
- Performs other related duties as assigned.
- Excellent attention to detail during emergency situations. Maintained composure in high stressful situations. Proficient at multi-tasking, taking charge, and leading significant and catastrophic events.
- Created and maintained safe work environment for employees, Veteran's and VAMC Police Officers.
- Conducted filing system for dispatch to make easier shift for VA Police Officers to always have needed VA Forms.
- Responsible for responding to fire, access, intrusion, duress/panic, medical emergencies, psychiatrist emergencies, medical assist teams, and emergency digital paging system.
- Dispatched VA Police Officers to perform traffic control.
- Provided comprehensive dispatch support to VA Police by operating multi-line telecommunication systems, multi-frequency radios, computers, CCTV monitoring, and other related peripherals.
- Processed visitors by verifying state identification, enforce property rules and regulations, entering data in visitor logbook after hours, detect and report criminal acts to ensure safety of building.
- Monitored all points of entry through security and follow suspects on CCTV and report my findings to VA Police Officers.
- Inspected and adjusted security systems and equipment to maximize coverage of cameras that needed to be activated to provide extra safety to VAMC personnel and Officers. Performing system checks and troubleshooting systems when technical problem arises and resolves issues on variety of equipment used in dispatch center such as computers, CCTV, multi-frequency radios, and other related peripherals.
- Conducted surveillance watch on detainees per VA Police Officers for safety.
- As tank mechanic in military, was trained on gun handling and shooting. Assigned long and handgun. Qualified every 3 months.
Information Receptionist
US Department, Affairs
03.2022 - 11.2022
- Serves as first point of contact for many customers.
- Identifies situations of emergent nature, so patient's health and well-being are not jeopardized.
- Confirmed appointments and communicated with patients, their representatives, and staff in helpful manner.
- Directed flow of traffic during fire alarms, evacuations, and catastrophic events.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved and identified customer problems and complaints and directed to VA Police Officers/ Security Assistant if needed.
- Answered questions and addressed, resolved, or escalated issues to management personnel or VA Police Officers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members, managers, and medical personnel to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors and employees for safety of medical center.
- Facilitates solutions when emergency situations arise
- Identifies problems and determines potential opportunities for improvement and provides information to appropriate person/section.
- Performs other duties as assigned.
- Maintained safe work environment for employees, Veteran's.
- Maintained confidentiality of classified and sensitive materials.
Cocktail Waitress/Server
Maryland Live! Casino
06.2021 - 01.2022
- Maintained clean and organized area.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Responsible to take beverage orders from guests and serve those orders accurately and expeditious manner
- Knowledge of products available for purchase and prices
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Closely worked with Live Casino security to provide secure and safe environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Responsible to have knowledge of guests limitations and company policy and procedure regarding limitations.
- Checked guests' identification before serving alcoholic beverages.
- Processed cash and credit transactions to fulfill customer orders. Working closely with Live Casino Bankers and depositing under $1000.00 at end of shift.
Golf Pro-Shop Manager
The Country Club at Woodmore
09.2020 - 11.2021
- Trained new employees and guided on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Have sold $60,000 in sales in one month.
- Special order clubs, carts, and apparel for members that have totaled more than $10,000.
- Opened and closed cash register with $500.00 daily.
- Managed golf car fleet maintenance and cleanliness for daily operations.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Conducted sales and budget reports daily
- Make financially conscious decisions based on budget analysis and input invoices to control inventory and monthly budget.
- Conduct beginning and end of month inventory checks.
- Oversee outside staff operations and manage labor cost. Total of 15 employees were overseen.
- Maintain relationships with membership of over 400 by playing golf and conversing.
Cocktail Server/Bartender
The Country Club at Woodmore
02.2019 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Club Concierge/ Executive Admin Assistant
The Country Club at Woodmore
02.2019 - 09.2020
- Collected payments, dropped in company safe, and kept record of all payments made. up to $10,000.
- Answers and routes incoming calls on complex digital telephone system.
- Evaluate, distribute and schedule service-related appointments.
- Conduct safety checks on foot and report any crime or disruptive behavior to security company.
- Schedule appointments for members.
- Maintain up to minute scheduling and calendar for members and new visitors.
- Handled scheduling for executive's and senior leadership calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Act as point of contact between CEO, Executive employees, clients, and partners and respond to incoming calls and emails.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Developed and maintained automated alert systems for important deadlines.
- Compose, edit and prepare correspondence such as letters, emails, and memorandums.
- Transcribed meeting notes and created report for weekly journal per CEO.
Tank and Wheel Mechanic
U.S. Army
02.2009 - 08.2012
- Rotated, mounted and balanced tires on military vehicles.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Operated machines safely and correctly to conduct safety checks.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Maintained and managed hardware inventory with regular stock assessments.
- Inspected and maintained equipment to limit operational disruptions.
- Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
- Diagnosed mechanical problems for repair or replacement.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Ordered new parts
- Collaborated with other mechanics to inspect diesel engines for signs of damage.
- Learned track vehicle maintenance, troubleshooting procedures, hydraulic basics and electrical basics.
- Lead and trained team of 5 to successfully service and maintain wheeled vehicles, track vehicles, and generators up to standards.
- Assigned as primary driver for M-88 Recovery Tank Vehicle which valued at $239 million.
- Proficient at shooting, maintenance, and handling on hand pistol and assault rifles. Primary weapon was hand pistol and qualified every 3 months on weapon.
Education
Bachelor's - Criminology
University of Maryland-College Park - College Park
College Park, MD05.2024
Associate - Criminal Justice
Central Texas College
Killeen, TX05.2012
Skills
- Emergency Response
- Monitor CCTV
- Complex Problem-Solving and Critical Thinking
- Security Standards
- Leadership
- Superb Surveillance Skills
- Attentive and Observant
- Classified Information Control
- Law Enforcement Collaboration
- Alarm Systems
- Credential Verification
- NCIC Proficiency
- Communications Strategies
- Firearms Training
Accomplishments
- Was in charge and assigned M-88 Recovery Tank Vehicle which values $239 million.
- Was awarded Army Accommodation Medal the youngest soldier in our unit.
- Highest sales at Country Club for special orders of $60,000.
Certification
- Military (4 years)
- Word (10+ years)
- Powerpoint (10+ years)
- Excel (10+ years)
- Outlook (10 +years)
- Customer Service (10+ years)
- Adobe (10 + years)
- Filing (4 years)
- Operations Management (4 years)
- CompTIA Cybersecurity Analyst+ CS0-001: Threat Mitigation Training - ( July, 2023)
- VA Privacy and Information Security Awareness and Rules of Behavior (WBT) ( March, 2023)
- Privacy and HIPAA Training ( April, 2022)
- Government Ethics - The Essentials (April, 2023)
- Prevention and Management of Disruptive Behavior (PMDB) (July, 2023)
- Leadership Fundamentals (July, 2023)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Personnel Security Assistant
Department Of Veterans Affairs Police Department
11.2022 - Current
Information Receptionist
US Department, Affairs
03.2022 - 11.2022
Cocktail Waitress/Server
Maryland Live! Casino
06.2021 - 01.2022
Golf Pro-Shop Manager
The Country Club at Woodmore
09.2020 - 11.2021
Cocktail Server/Bartender
The Country Club at Woodmore
02.2019 - 11.2021
Club Concierge/ Executive Admin Assistant
The Country Club at Woodmore
02.2019 - 09.2020
Tank and Wheel Mechanic
U.S. Army
02.2009 - 08.2012
Bachelor's - Criminology
University of Maryland-College Park - College Park
Associate - Criminal Justice
Central Texas College
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