Saira Hyath
Clarkston,GA
Summary
Dynamic customer service professional with extensive experience at Marriott, excelling in problem-solving and billing accuracy. Proven track record of enhancing guest satisfaction through effective communication and efficient service. Skilled in managing reservations and training staff, consistently receiving positive feedback for resolving inquiries and ensuring seamless experiences.
Overview
23
23
years of professional experience
Work History
Front Desk Agent
Marriott
05.2008 - 04.2019
- Managed guest check-in and check-out processes, ensuring seamless experiences.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted with billing inquiries, ensuring accuracy in all transactions.
- Trained new front desk staff on procedures and customer service protocols.
- Oversaw daily operations, maintaining high standards for guest satisfaction and safety compliance.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Room Service Order Taker
Westin North
06.2003 - 09.2005
- Processed room service orders promptly and accurately to enhance guest satisfaction.
- Collaborated with kitchen and delivery staff to ensure timely food and beverage service.
- Maintained knowledge of menu items, including daily specials, to assist guests effectively.
- Resolved guest inquiries and complaints efficiently, ensuring positive dining experiences.
- Coordinated with front desk personnel to streamline communication regarding special requests or preferences.
Phone Operator
Westin Peachtree Plaza
02.1999 - 09.2003
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
- Operated switchboard and routed incoming calls to appropriate departments.
Pharmacy Assistant
Edmonds Pharmacy
08.1996 - 06.1999
- Assisted pharmacists in dispensing medications accurately and efficiently.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of pharmacy workspace to comply with safety standards.
Education
High School Diploma -
Clapton Girls School
London England08-1992
Skills
- Customer service
- Problem-solving skills
- Invoicing and billing
- Reservations
Timeline
Front Desk Agent
Marriott
05.2008 - 04.2019
Room Service Order Taker
Westin North
06.2003 - 09.2005
Phone Operator
Westin Peachtree Plaza
02.1999 - 09.2003
Pharmacy Assistant
Edmonds Pharmacy
08.1996 - 06.1999
High School Diploma -
Clapton Girls School