Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Work Preference
Timeline
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Saira Ishaq

Brooklyn,USA

Summary

NY State Intern Pharmacist | NAPLEX Passed | FPGEC Certified | Internationally trained, U.S.-credentialed, committed to safe and effective patient care in diverse pharmacy settings. Willing to relocate: Anywhere

Experienced with prescription processing and patient assistance, ensuring efficient pharmacy operations. Utilizes strong organizational skills and attention to detail in inventory management and administrative tasks. Knowledge of pharmacy software and communication techniques to support team goals and patient care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Walgreens Boots Alliance-Dundee
02.2023 - 05.2023
  • Supported licensed pharmacists in the safe and accurate dispensing of medications, ensuring adherence to regulatory standards and patient safety protocols.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Counted and labeled prescriptions with correct item and quantity.
  • Applied clinical knowledge from Doctor of Pharmacy training to assist in patient education, medication reviews, and addressing basic drug-related queries.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Key Contribution:
    Utilized strong academic foundation in pharmacy to bridge communication between patients and pharmacists, contributing to improved pharmaceutical care delivery and team efficiency.

Pharmacy Assistant

Davidsons Chemists-Dundee
09.2022 - 01.2023
  • Assisted pharmacists in dispensing medications accurately and efficiently, ensuring compliance with legal and regulatory standards.
  • Provided exceptional customer service by addressing patient inquiries and offering medication-related advice.
  • Managed inventory levels, including ordering, restocking, and organizing pharmaceutical supplies to optimize workflow.
  • Supported medication therapy management by conducting patient consultations and counseling on proper medication usage.
  • Maintained accurate records of prescriptions and patient information, ensuring confidentiality and compliance with data protection regulations.
  • Trained and mentored new pharmacy staff on operational procedures and customer service practices.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.

Student Ambassador

University of Dundee
03.2022 - 09.2022
  • Represented the university at various events, including open days and campus tours, promoting academic programs and student life to prospective students and families.
  • Assisted in the organization and delivery of orientation programs for new students, facilitating their transition into university life.
  • Provided support and guidance to incoming students, helping them navigate university resources and services.
  • Collaborated with university staff to develop marketing materials and promotional content for outreach initiatives.
  • Engaged in community outreach efforts, participating in workshops and presentations to highlight the university's values and opportunities.
  • Gathered and communicated feedback from prospective and current students to improve university services and initiatives.
  • Answered questions from visitors and potential students about university life.
  • Led campus tours for prospective students every semester.
  • Collaborated with other departments to promote student engagement.
  • Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.

Student Experience

University of Dundee
06.2022 - 07.2022
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Developed strong relationships with parents and guardians through consistent communication about student progress and goals.
  • Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
  • Increased student participation by incorporating group activities and peer feedback sessions.
  • Organized extracurricular activities to broaden students'' exposure to new skills, experiences, and career paths.
  • Developed newsletter to keep students informed about campus activities and opportunities.
  • Collected, arranged, and input information into database system.

Medical Information Executive

Sandoz Novartis Pharma-Lahore
06.2020 - 07.2021
  • Developed excellent customer service skills and achieved Customers First Award: Excellent.
  • Confident in dealing with customer complaints and processing stock deliveries.
  • Relationship building with potential, and existing customers.
  • Giving presentations to healthcare professional on Sandoz Product, answer their queries related to Sandoz Products.
  • Basic understanding of financial processes such as expenses and payroll.
  • Key achievement in this role has been to achieve above sales target in territory. During the Covid-19 pandemic (2020), Sandoz’ single product achieves 2 billion sales in a single year. Another responsibility for helping to train new members of staff. Over the summer period last year this involved training 3 new members of staff on how to operate the cash register, how to greet and assist customers correctly and how to handle any customer complaints.
  • Optimized workflow processes within the department, leading to increased efficiency in handling medical record requests from both internal and external sources.
  • Streamlined data retrieval for healthcare professionals, facilitating quicker diagnoses and treatment plans.

Quality Control Officer

CCL Pharmaceutical (PVT) Ltd.-Lahore
03.2019 - 06.2020
  • Sampling and testing as per specifications of final products for release or rejection of processing or reprocessing and its documentation.
  • Releasing or rejecting every batch of finished drug products for distribution and sale.
  • Doing Internal Quality System Audits and Quality Review.
  • Microbiological Analysis of raw material, finished products, water an environmental bioburden.
  • Preparing solutions for reference standards and working standards.
  • Validations of analytical test procedures, specifications, standard operating procedures (both pharmacopoeia and in-house).
  • To do all other activities that comes under the provision of Quality control.

Education

Master of Public Health - Medicine

University of Dundee
09.2022

Doctor of Pharmacy - Pharmacy, Pharmacology

Lahore College of Pharmaceutical Sciences
01.2018

Skills

  • Strong team work
  • Excellent communication
  • Stocking shelves
  • Answering customer questions
  • Data entry
  • Patient counseling
  • Organizing supplies
  • Prescription interpretation
  • Product restocking
  • Drug inventory control
  • Pharmaceutical calculations
  • Customer relationship management

Certification

  • Licensed [Intern Pharmacist NY]

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Arabic
Limited Working

Software

Primerx

Columbus

SPSS

Work Preference

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company Retreats4-day work weekPaid sick leave401k matchWork from home optionFlexible work hoursPaid time offStock Options / Equity / Profit Sharing

Timeline

Pharmacy Assistant

Walgreens Boots Alliance-Dundee
02.2023 - 05.2023

Pharmacy Assistant

Davidsons Chemists-Dundee
09.2022 - 01.2023

Student Experience

University of Dundee
06.2022 - 07.2022

Student Ambassador

University of Dundee
03.2022 - 09.2022

Medical Information Executive

Sandoz Novartis Pharma-Lahore
06.2020 - 07.2021

Quality Control Officer

CCL Pharmaceutical (PVT) Ltd.-Lahore
03.2019 - 06.2020

Master of Public Health - Medicine

University of Dundee

Doctor of Pharmacy - Pharmacy, Pharmacology

Lahore College of Pharmaceutical Sciences

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