SAIRA QAZI
Long Beach,CA
Summary
cPDM Senior Analyst with exceptional teamwork, leadership and communication skills. Experience supporting large-scale program upgrades as well handling daily operational requests and customer support.
Overview
21
21
years of professional experience
Work History
Sr Analyst, Help Desk CPDM/PLM
Raytheon Technologies
10.2022 - Current
- Investigated system issues and created tasks to enhance collaboration and expedite problem resolution
- Provided one-on-one technical support to end users to troubleshoot a variety of issues and reduce work stoppages
- Supported performance and smoke testing to aid in successful application upgrades
- Collected and analyzed monthly metrics for ETAS applications (cPDM, EDM, CMAP)
- Reviewed Test Automation Results for QA environment to ensure bad code is not introduced to our production environment, list defects found
- Created knowledge articles for transition to SNOW ticketing system
Systems Technician II
City of Long Beach
09.2019 - 10.2022
- Troubleshoots a wide variety of hardware and software issues for the Long Beach Police Department
- Installs and formats complex software applications
- Repairs and replaces computer hardware, including hard drives, CPUs and peripherals
- Supports mobile devices
- Creates, maintains and updates user accounts in Active Directory
- Troubleshoots and repairs network and VPN connection issues
- Maintains records of all assists in inventory via computerized ticketing system
- Acts as liaison for business vendors.
Clerk Typist III
Long Beach Police Department
03.2018 - 09.2019
- Worked in Systems/Auto Stats handling high volume phone calls and data entry of vehicle reports with accuracy according to Department of Justice standards
- Worked on Teletype desk, processing property reports, restraining orders and missing persons reports in line with JDIC/CLETS/NCIC standards
- Received, processed and routed communications from law enforcement agencies across the country
- Processed and entered multiple types of police records into automated records system
- Dealt with inquires from the public regarding auto records
- Ensured accuracy of data entry records through verification process
- Completed rigorous 16 week training program, quickly learning Tiburon computer system and doubling or tripling the amount of work completed by other trainees.
Administrative Assistant
Morgan Hamilton Group
01.2007 - 01.2014
- Maintained company records and files, including digital cataloging
- Diagnosed and fixed computer software and hardware problems
- Installed and maintained software and email accounts
- Assisted in accounting of payroll using ADP software
- Set-up meetings and assisted clientele via phone and email
- Performed general clerical duties, including faxing, copying, filing, shipping and receiving
- Scheduled and organized business events and trips.
Laboratory Assistant
UCLA School of Nursing
01.2003 - 01.2005
- Kept detailed records of patient data for multiple research studies
- Statistically analyzed patient data and wrote up clinical reports
- Acted as liaison between patients and research committee
- Collected biological samples for analysis.
Education
Post Graduate Studies - Computer Science
California State University, Long Beach
01.2017
Bachelor's of Science - Neuroscience
University of Los Angeles, California
01.2005
Skills
- CORE Apprentice
- sAFE Certified
- HTML (2 years)
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Microsoft Outlook (10 years)
- Microsoft Access (2 years)
- Java (2 years)
References
Upon Request
Timeline
Sr Analyst, Help Desk CPDM/PLM
Raytheon Technologies
10.2022 - Current
Systems Technician II
City of Long Beach
09.2019 - 10.2022
Clerk Typist III
Long Beach Police Department
03.2018 - 09.2019
Administrative Assistant
Morgan Hamilton Group
01.2007 - 01.2014
Laboratory Assistant
UCLA School of Nursing
01.2003 - 01.2005
Post Graduate Studies - Computer Science
California State University, Long Beach
Bachelor's of Science - Neuroscience
University of Los Angeles, California
Similar Profiles
Donald RossDonald Ross
Senior Supplier Quality Engineer at Raytheon TechnologiesSenior Supplier Quality Engineer at Raytheon Technologies
Karunakaran ChellaiyahKarunakaran Chellaiyah
Experience at Raytheon TechnologiesExperience at Raytheon Technologies
Steven FrostSteven Frost
Multiple at Raytheon TechnologiesMultiple at Raytheon Technologies
Denisse FariasDenisse Farias
Sr. System Administrator at Raytheon TechnologiesSr. System Administrator at Raytheon Technologies
CECILIA GOODIECECILIA GOODIE
Regional Human Resource Generalist at SkyHop GlobalRegional Human Resource Generalist at SkyHop Global