Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SAIRA SMALL

Spring Hill,FL

Summary

Dynamic leader with expertise in operations management and team leadership, honed at Circle K. Proven track record in enhancing customer satisfaction and driving sales growth. Skilled in inventory control and staff development, fostering a collaborative work environment. Successfully implemented strategies that increased efficiency and profitability by 15%.

Diligent [Desired Position] with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Circle K Convenience Store
03.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Team Supervisor

Wawa
11.2018 - 12.2023
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
  • Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
  • Coordinated cross-functional teams to achieve project objectives within strict deadlines.

Education

High School Diploma -

Aspen High School
Online

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Employee relations
  • Food safety and sanitation
  • Employee scheduling
  • Operations oversight
  • Sales techniques

Languages

Spanish
Native or Bilingual

Timeline

Assistant General Manager

Circle K Convenience Store
03.2024 - Current

Team Supervisor

Wawa
11.2018 - 12.2023

High School Diploma -

Aspen High School

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