Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sai Ram Sarangan

Grand Rapids

Summary

A seasoned Information Technology Manager with over 14 years of progressive leadership experience in the IT industry, specializing in Application development and support services . Demonstrated ability to deliver innovative , scalable , and customer-centric solutions that seamlessly integrate technology with retail operations, particularly within Point of Sale (POS) and payments systems .

Proficient in leveraging both traditional and modern methodologies, including Waterfall and Agile , along with cutting-edge technologies such as REST APIs , .NET solutions , and Cloud management . A proven track record of successfully managing multi-million-dollar projects across retail solutions, digital platforms, and customer-facing retail systems.

Experienced in directing the development and operations of complex systems, including those from leading providers like NCR , Oracle ( Xstore , RMS) , Toshiba and various payment platforms (ACI, Tandem, Aurus). A strategic thinker and results-driven leader, skilled in building high-performing engineering teams , mentoring top talent, and fostering a collaborative, inclusive culture of excellence.

Overview

13
13
years of professional experience

Work History

IT Delivery Manager- IT POS Systems and Payments

Meijer
05.2022 - Current
  • Responsible for Meijer's Point-Of-Sale (POS) and Payment System development and operations.
  • Leading the POS migration project, transitioning from on-prem to cloud.
  • Manage an SRE team focused on proactive monitoring and issue resolution
  • Lead Supplier and Technology evaluation

IT Service Integration Manager;

Meijer
05.2021 - 05.2022
  • Lead the implementation team responsible to migrate from Helix to ServiceNow responsible for Meijer's ticketing system
  • Responsible to set up the ITSM organization in Meijer , that owned the Vendor relationships with respect to critical Operational KPIs , Major Incident, Incident , Problem, Alert and Change Management
  • Lead vendor Evaluation for AMS Delivery , including Vendor identification and defining measuring KPIs

Lead Systems Engineer- Xstore oracle Point of Sale and Payments

Belk
11.2017 - 04.2020
  • Lead System Engineer overseeing store development, rollout, and operations support.
  • Collaborated with architects and Oracle consultants on complex pricing, offers, coupons, sales flow, tax, and POS processes.
  • Led the migration of ~10K store terminals from DOS-based POS to Oracle Xstore.
  • Implemented Ignio and Dynatrace for monitoring key customer-facing areas.
  • Managed service providers to meet SLAs and drove high-severity issue resolution and root cause analysis.

Senior System Coordinator- POS

Meijer
07.2015 - 11.2017
  • Primary responsible for leading POS support team, guiding team of 3 and multiple vendors
  • Assigned the role of incident manager with responsibility to drive major issues across multiple teams and provide regular updates to leadership
  • Also performed /Coordinated RCA and closure in timely manner
  • Coordinate/Perform RCA and communications across multiple teams and leadership
  • Provide technical and communication assistance and drive high priority issue
  • Provide trending on incoming tickets and scope new problem creation to reduce inflow
  • Provide statistical analysis on inflow with categorized data (P1, P2, P3 and P4 tickets)
  • Conduct weekly meetings with Support, Dev and BR to discuss trend and solutions
  • Helped streamline repair processes and update procedures for support action consistency

Manager - Point of Sale and Payments

Tata Consultancy Services
02.2012 - 06.2015
  • Managing the delivery of POS and Payment solutions for a leading U.S. retailer with a peak team size of 38.
  • Oversee scope management, project planning, tracking, work allocation, and stakeholder communication.
  • Lead SMEs for .NET, C++, and Nonstop platform in POS.
  • Handle client management, including project delivery, operations support, KPI assessment, and stakeholder engagement.

Education

Master of Computer Application - Computer and Information Sciences

Anna University
07.2009

Bachelor of Science - Computer and Information Sciences

Delhi University
07.2006

Skills

  • Point of Sale and Payment system expertise
  • Vendor and Technology evaluation
  • Innovative Solutions Development
  • Cloud Management
  • SRE Frameworks
  • Project Management
  • Critical Incident Management and Operation Support
  • Budget Planning
  • Client Relationship
  • Third Party Contract Negations

Accomplishments

  • Led the implementation team for Dynatrace and Igino deployment and established SRE standards.
  • Headed the evaluation team to assess and recommend technologies and suppliers for new Point of Sale (POS) systems.
  • Developed payment solutions for implementing ACI and Aurus payment systems.
  • Led the team responsible for reducing POS terminal crash rates across all stores for a major US retailer.
  • Acted as a communication expert for IT issues, reporting to the CTO and CEO.
  • Led the conversion and implementation team for migrating to Oracle Xstore POS system.
  • Set up the ITSM organization in collaboration with Gartner.

Languages

English
Full Professional
Hindi
Full Professional
Tamil
Professional Working

Timeline

IT Delivery Manager- IT POS Systems and Payments

Meijer
05.2022 - Current

IT Service Integration Manager;

Meijer
05.2021 - 05.2022

Lead Systems Engineer- Xstore oracle Point of Sale and Payments

Belk
11.2017 - 04.2020

Senior System Coordinator- POS

Meijer
07.2015 - 11.2017

Manager - Point of Sale and Payments

Tata Consultancy Services
02.2012 - 06.2015

Bachelor of Science - Computer and Information Sciences

Delhi University

Master of Computer Application - Computer and Information Sciences

Anna University

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Sai Ram Sarangan