Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline

Saireth Meneses

Summary

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Dispatcher

FedEx
10.2021 - 12.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Answered phone calls and responded to customer emails.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Customer Service Representative

Florida One insurance
07.2023 - 12.2023
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Set up customer payment plans to cover annual policies and renewals.
  • Modified, updated and processed existing policies.

Dispatcher Office Assistant

Amazon
10.2019 - 09.2021


  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callous.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Business Owner/CEO

Farmacia ASMR 2013, C.A.
03.2013 - 10.2017
  • Exercise extensive surveillance and control of the business, accounting, and operation of the company
  • Motivate and advise the employees in my charge
  • Make strategic decisions to transform merchandise reception processes as well as evaluate their effectiveness
  • Create marketing strategies to reach customers in the area, and be able to provide a better service to the community
  • Make agreements with insurance companies to provide medicine services to their insured
  • Exercise the legal representation of the company
  • Preside over the sessions of the Assembly and the Board of Directors
  • Support the activities of the company
  • Personnel management
  • (about 10 employees)

Analyst

Nelson Ortiz & Asociados
01.2011 - 12.2012
  • Customer portfolio management
  • Review and analysis of applications for individual and collective insurance policies
  • Be the link between the insurance company and the insured persons
  • Streamlined the underwriting process for efficiency, resulting in faster policy issuance and increased customer satisfaction.

Head of Department - Private Accounts

C.A. de Seguros La Occidental
01.2009 - 12.2010
  • Review and Supervision of Issuances, Renewals, and Modifications of Collective Policies in the Personal Branch
  • Attention Sales Force (Brokers, Brokerage Companies and Producers)
  • Issuance of Quotations
  • Verification regarding the Cancellation of Policies
  • Premium Adjustments for High Claims
  • Accident Analysis
  • Audit
  • Loading of Plans and New Products at the System level
  • Personnel management
  • (about 6 employees)

Analyst

Uniseguros, C.A.
01.2003 - 03.2006
  • Analysis, Issuances, Renewals, and Modifications of Collective Policies in the Personal Branch
  • Processing of Highs and Lows
  • Cancellation of Policies
  • Premium Adjustments for High Claims
  • Accident Analysis
  • Customer Portfolio Management
  • Advice to the System Area in the process of migration and loading of products

Education

Bachelor's Degree - Insurance

Instituto Universitario de Tecnologia Venezuela, Caracas, Distrito Capital
07.2000

Skills

  • Organizational Skills
  • Management Experience
  • Microsoft Office
  • Computer Skills
  • Office experience
  • Administrative experience
  • Customer service
  • Data entry
  • Customer communication
  • Delivery coordination

Certification

0440 Customer Representative, 07/01/23, 07/01/25

Personal Information

Work Permit: Autorizado a trabajar en EE. UU. para cualquier empresa

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative - Florida One insurance
07.2023 - 12.2023
Dispatcher - FedEx
10.2021 - 12.2024
Dispatcher Office Assistant - Amazon
10.2019 - 09.2021
Business Owner/CEO - Farmacia ASMR 2013, C.A.
03.2013 - 10.2017
Analyst - Nelson Ortiz & Asociados
01.2011 - 12.2012
Head of Department - Private Accounts - C.A. de Seguros La Occidental
01.2009 - 12.2010
Analyst - Uniseguros, C.A.
01.2003 - 03.2006
Instituto Universitario de Tecnologia Venezuela - Bachelor's Degree, Insurance

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