Sairindhri Bhattacharya
Santa Clara,CA
Summary
Empathetic and customer-focused service professional seeking to take on expanded responsibilities at a larger retail location in Santa Clara, CA. Holds a valid work permit and California driver's license. Dynamic and versatile, with a proven track record in providing comprehensive support across various industries. Expert in managing complex schedules, coordinating events, providing customers the insightful product information, and optimizing administrative workflows. Highly adept at leveraging technology to boost efficiency, complemented by strong communication skills and a steadfast commitment to excellence in all endeavors.
Overview
7
7
years of professional experience
Work History
Student Support Specialist – part-time
University Of Michigan
01.2022 - 01.2023
- Facilitated the application process for 50 prospective students daily, resulting in a 15% increase in completed applications and a 10% improvement in applicant satisfaction
- Supported students in resume building and job search strategies, increasing placement rates by 20% through tailored career workshops
- Interacted with over 100 students and faculty members through one-on-one consultations, providing tailored recommendations for academic materials, which improved resource utilization by 30%
Administrative Assistant - full-time
Tata Consultancy Services
01.2017 - 01.2021
- Streamlined travel logistics for senior executives, reducing booking errors by 15% and saving 10% on travel costs through efficient vendor negotiations
- Developed PowerPoint presentations and reports for board meetings and investor updates, aiding in strategic decision-making
- Led the organization of corporate events, managing logistics, budgets, and vendors for events with up to 300 participants
- Facilitated seamless front-office operations by professionally managing a daily influx of over 100 visitors and calls, ensuring excellent client and internal stakeholder experiences, contributing to a 95% satisfaction rate in workplace surveys
- Pursued continuous learning in Microsoft Office and Salesforce, leveraging advanced skills to enhance team collaboration and streamline problem-solving initiatives, resulting in a 15% improvement in project turnaround times and increased efficiency in client data management
Sales Associate – part-time
Trends Retail Cloth Store
01.2016 - 01.2017
- Respond to all live customer queries immediately with 24-hour resolution times
- Report issues to management within 24 hours
- Process returns and exchanges using POS systems
- Draft customer newsletters with management to promote new products or policies
- Facilitate customer satisfaction surveys, receiving a score of 99% satisfaction score
Education
MS - Applied Data Science
University Of Michigan
01.2023
Bachelor of Technology - Computer Science
West Bengal University of Technology
01.2016
Skills
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Outlook
- Google Workspace
- Docs
- Slides
- Sheet
- Salesforce
- Phone etiquette
- Slack
- Microsoft Teams
- Zoom
- QuickBooks
- FreshBooks
- Data Entry
- Expense Reporting
- Invoice Processing
- Asana
- Trello
- Gantt Charts
- Project Scheduling
- Corporate Events
- Meetings
- Webinars
Timeline
Student Support Specialist – part-time
University Of Michigan
01.2022 - 01.2023
Administrative Assistant - full-time
Tata Consultancy Services
01.2017 - 01.2021
Sales Associate – part-time
Trends Retail Cloth Store
01.2016 - 01.2017
Bachelor of Technology - Computer Science
West Bengal University of Technology
MS - Applied Data Science
University Of Michigan
Similar Profiles
LilyRose ParkerLilyRose Parker
Athletic Trainer Student (Soccer) at University of MichiganAthletic Trainer Student (Soccer) at University of Michigan
Danielle LindsayDanielle Lindsay
Patient Service Associate at University of MichiganPatient Service Associate at University of Michigan
Nicholas McNuttNicholas McNutt
Graham Sustainability Institute Scholar at University of MichiganGraham Sustainability Institute Scholar at University of Michigan