Sairys Santiago Zeno
Maitland,FL
Summary
Friendly, dynamic, and results-oriented professional with extensive experience in customer service and leadership roles, notably as a Shift Lead at Papa Johns. Excellent at multitasking and complaint resolution, enhancing customer satisfaction and operational efficiency. Proficient in Spanish translation and POS systems, demonstrating a blend of technical and interpersonal skills to drive business success.
Overview
6
6
years of professional experience
Work History
Shift Lead
Papa Johns
04.2024 - Current
- Completed store opening and closing procedures, counting and balancing tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Handled cash procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues, offering helpful solutions to maintain customer satisfaction.
Prep Cook
Big Taco
11.2023 - 12.2023
- Multitasked and managed multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new prep staff members.
Cashier
Pollo Tropical
05.2023 - 11.2023
- Translating Spanish/English for customers/employees.
- Welcomed customers and helped take their orders.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process cash or card payments and issue receipts, discounts, or refunds.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Mentored and trained new hires.
Customer Service Representative
Circle K
02.2023 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer questions of products and services.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Processed fuel and merchandise transactions by operating POS system.
Sales Associate
7-Eleven
04.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Cleaned up gas and other spills in accordance with spill procedures.
- Managed the POS system transactions and sales
Education
No Degree -
Currently Studying For GED
Skills
- Shift leadership
- Complaint resolution
- Multitasking
- Spanish translation
- POS systems expert
- Cash handling and management
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Papa Johns
04.2024 - Current
Prep Cook
Big Taco
11.2023 - 12.2023
Cashier
Pollo Tropical
05.2023 - 11.2023
Customer Service Representative
Circle K
02.2023 - 04.2023
Sales Associate
7-Eleven
04.2019 - 10.2019
No Degree -
Currently Studying For GED
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