Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Sai Sandeep Reddy Kandhukuri

Fremont,CA

Summary

Technology is a hobby of mine, and Nothing makes me happier than finding out about the newest technical advancements that can help me succeed and work more productively. Graduated master’s student in Information Science. Knowledge of Coding, Databases, Networking, IT support, Automation, and cloud technology (Azure, AWS). Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Sacrosanctinfo
01.2023 - Current
  • Supported IT infrastructure with cybersecurity requirements by installing security patches, and antivirus
  • Configured of computers, Works with Palo Alto firewall, VPN, Switches, routers, access points configuration, Wireshark, Network management and cable management
  • Assisted with supporting development teams for automations and technical support
  • Involved in troubleshooting the DNS, DHCP, IIS and Active directory
  • Worked and managed DNS and DHCP servers to create forward and reverse DNS records, and also to create and configure DHCP scopes and DHCP reservations
  • Assisted with day-to-day configuration and support tasks as an MSP technician
  • Windows Server administration and maintenance, including Active Directory and Group Policy
  • Analyzing security breaches to identify the root cause
  • Continuously updating the company’s incident response and disaster recovery plans
  • Verifying the security of third-party vendors and collaborating with them to meet security requirements
  • Validate, maintain, and perform auditing of our security client customer base
  • Working with scripting languages such as Python, JavaScript, and Angular
  • Project and design documentation as well as KBs and client facing documentation/collateral
  • Writing of technical BLOG postings related to security
  • Supported and maintained LAN/WAN Architecture -related equipment and resolved network-related issues
  • Customer interaction and meetings to determine needs and requirements
  • Maintained and serviced Dell & HP servers; Lenovo, HP&Dell workstations; Lenovo, Dell& Asus laptops
  • Designed and implemented business solutions on the ServiceNow ITSM platform
  • Implemented, documented, and maintained the ServiceNow platform to meet specific business needs to support ITIL and business processes
  • Configure HTTP methods, authentication, and headers in the REST message
  • Integrating Python applications with existing systems and databases
  • Staying updated with the latest trends and developments in Python and related technologies
  • Knowledge of IT systems, networks, and protocols
  • Familiarity with database management systems (e.g., SQL, NoSQL)
  • Excellent troubleshooting and customer service skills to quickly meet their needs

IT support and Troubleshooting Engineer

American Business Consulting
03.2022 - 12.2022
  • Developed interfaces by using different palettes like HTTP, JDBC, FTP, SOAP, FILE etc
  • Supported and maintained LAN/WAN-related equipment and resolved network-related issues
  • Have developed UX designs and worked as Front developer in a few projects
  • Software Application Development, testing, and implementation experience with Web-based Applications, Project Management, and Product Management
  • Experience in configuring CI/CD pipelines using Jenkins, SCM into Bitbucket, worked with docker, writing Docker files and container orchestration using Managed Kubernetes Service
  • Worked with sales team remotely and connected with clients to explain the website and presentations
  • Configuration of Laptops, Network Management, TCP, UDP, DNS, SMTP, LAN
  • Create, Modify, and deactivate user accounts with AZURE AD
  • Used to repair and rebuild computers
  • Provided hardware support to the application development team
  • Installing network printers and managing daily operations of the system, such as backup and recovery in NAS settings
  • Experience in taking client support calls
  • Experience working with Virtual Machine using Bastion
  • Integrated AWS ECS to push and pull images from Azure DevOps
  • Gathered the requirements from the client and given an estimate for the completion of the tasks as a SME (Subject Matter Expert)
  • Developed the Knowledge Application in ServiceNow from scratch to the very end
  • Migration of Knowledge Articles from SQL Database into ServiceNow
  • Managed client scripts, UI policies, UI actions and Data policies
  • Utilized the ServiceNow Service Catalogue for users to create Service, Requests, and Service Items

IT support and Python Developer

OSI Technologies
01.2019 - 08.2021
  • Involved in creating v Switches and created different ports groups for different purposes
  • Involved in troubleshooting the DNS, DHCP, IIS and Active directory
  • Troubleshooting technical issues reported by users related to hardware, software, networking, and other IT systems
  • Monitoring and maintaining IT infrastructure to ensure optimal performance and security
  • Installing, configuring, and maintaining hardware and software systems
  • Worked as Python developer in developing custom software solutions using Python programming language
  • Designing, coding, testing, debugging, and maintaining Python applications and scripts
  • Writing efficient, reusable, and scalable code following best practices and coding standards
  • Staying updated with the latest trends and developments in Python and related technologies
  • Integrating IT support tasks with automation and scripting using Python to streamline processes and improve efficiency
  • Analyzing IT support data and metrics to identify areas for improvement and develop proactive solutions
  • Knowledge of IT systems, networks, and protocols
  • Tools used are TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP) for providing remote technical support
  • Used Platforms Jira, ServiceNow, or Zendesk for managing and tracking support requests
  • Utilities like Wireshark for network analysis, Sysinternals Suite for system troubleshooting, or built-in system diagnostic tools for hardware testing
  • Git for managing code repositories, tracking changes, and collaborating with team members
  • Experience in installing Dell PowerEdge M620, M630, M830 Blade Servers into the Chassis Dell PowerEdge M1000e and configuring Chassis, PowerEdge M I/O Aggregator and managed the chassis using Chassis Management Controller (CMC)
  • Worked on a vSphere Hardening initiative including Patch, Configuration, Compliance, and Operational Management including automation and orchestration methods for securing the virtual infrastructure

Education

Master of Science - Computer And Information Sciences

Trine University
Angola, IN

Bachelor of Science - Electronics & Computer Science

St . Joseph Degree & PG College
INDIA

Skills

  • C, C
  • Angular JS
  • JQuery
  • Java
  • JavaScript
  • ASPnet
  • net
  • Python
  • ServiceNow
  • SDLC
  • Jira
  • ConnectWise
  • HTML
  • CSS
  • Ajax
  • XML
  • JSON
  • Web services (SOAP, REST)
  • Microsoft SQL Server
  • MySQL
  • Agile
  • ITIL
  • CSP
  • MVC
  • Microsoft
  • MS office
  • Client Script
  • Glide Ajax
  • Windows
  • UNIX
  • LINUX
  • Waterfall
  • TCP/IP
  • UDP
  • NFS
  • DNS
  • DHCP
  • WAN
  • SMTP
  • LAN
  • FTP/TFTP
  • TELNET
  • Firewalls
  • CI/CD
  • Jenkins
  • Kubernetes
  • Docker
  • Ansible
  • Hardware
  • Software
  • Printers
  • Mobile applications
  • Palo Alto firewall
  • VPN
  • Switches
  • Routers
  • Access points configuration
  • Wire shark
  • Network Management
  • Cable management
  • Android
  • Linux configuration
  • Tableau
  • PC
  • Server Management
  • Network Troubleshooting
  • Remote Desktop Support
  • Help Desk Support
  • Network Security
  • ITIL Knowledge
  • Information Security

Certification

  • Microsoft Certified Azure Fundamentals, Az-900
  • CompTIA A+

Timeline

IT Support Engineer

Sacrosanctinfo
01.2023 - Current

IT support and Troubleshooting Engineer

American Business Consulting
03.2022 - 12.2022

IT support and Python Developer

OSI Technologies
01.2019 - 08.2021

Master of Science - Computer And Information Sciences

Trine University

Bachelor of Science - Electronics & Computer Science

St . Joseph Degree & PG College

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Sai Sandeep Reddy Kandhukuri