Summary
Overview
Work History
Education
Skills
Timeline
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Saishaly Rivera Lancara

Saint Cloud

Summary

Dependable and dedicated to providing quality customer service. Excellent communication, detail-oriented, and organizational skills. Able to remain calm and work efficiently while making decisions in stressful situations. Skilled in Epic, Microsoft Word, Excel, and PowerPoint. Fully Bilingual in English and Spanish.

Overview

3
3
years of professional experience

Work History

Consumer Access Specialist

AdventHealth
Orlando
10.2024 - Current
  • As a consumer access specialist, I pre-registered patients for their upcoming appointments at AdventHealth hospitals, maintaining strict confidentiality and complying with HIPAA regulations when handling patient data.
  • Provided compassionate customer service by answering patient inquiries and processing patient payments, including co-pays, deductibles, and outstanding balances via telephone.
  • Confirmed and updated patient personal information (e.g., address, phone number, emergency contacts) during each interaction to maintain accurate medical records.

Medical Receptionist

AdventHealth
Orlando
01.2024 - 10.2024
  • As a medical receptionist, I maintained behavior that is compliant with federal and state regulations, guidelines, and requirements, including a working knowledge of all health information management issues, such as HIPAA.
  • Obtained and recorded demographic, insurance, and financial information. Processed payments and maintained financial records.
  • I answered a multi-line telephone, took messages, scheduled appointments, and returned voicemails. Responded to patient inquiries in a timely and respectful manner.

Beauty Consultant

Target
St. Cloud
05.2023 - 12.2023
  • As a beauty consultant, I helped guests with their beauty needs and made appropriate suggestions and demonstrations. I kept up to date with the weekly sales in order to inform and recommend beauty products through guest engagement, sampling events, etc.
  • Worked in a safe manner to identify any hazards and keep the environment safe for guests and employees.
  • Received and stocked merchandise from the truck while sweeping and dusting the area to keep cleaning policies in check.

Overnight Stocker

Walmart
St. Cloud
05.2022 - 05.2023
  • As an overnight stock associate, my duties consisted of unpacking merchandise from pallets and into the correct aisle location.
  • Rotated and faced products forward during restocking to meet merchandising and quality standards. Collected and disposed of excess stock, defective items, etc.
  • Aisles were cleaned, and boxes were packed away before opening time, leaving the area clean and properly zoned.

Education

High School Diploma -

Harmony High School
St. Cloud, FL
05-2022

Associate of Arts -

Valencia College
Kissimmee, FL

Skills

  • Bilingual
  • Fast Learner
  • Front desk operations
  • Billing
  • Data Entry
  • Medical terminology
  • Problem solving
  • Employee Training & Development

Timeline

Consumer Access Specialist

AdventHealth
10.2024 - Current

Medical Receptionist

AdventHealth
01.2024 - 10.2024

Beauty Consultant

Target
05.2023 - 12.2023

Overnight Stocker

Walmart
05.2022 - 05.2023

High School Diploma -

Harmony High School

Associate of Arts -

Valencia College

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Saishaly Rivera Lancara
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