Sai Sri Charan Komaraju
South Jordan,Utah
Summary
Adept at managing multiple projects with keen attention to detail, I excelled at Flagship Networks by fostering a data-driven culture and mentoring teams. My expertise in MS Office and clear communication significantly enhanced client satisfaction and operational efficiency, driving business growth and fostering strong stakeholder relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Freelancer
Several Sources
12.2020 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Product Analyst
Flagship Networks
07.2017 - 04.2020
- Mentored junior analysts in best practices for efficient data analysis techniques, fostering a culture of continuous learning within the team.
- Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
- Championed a data-driven culture within the organization, promoting the use of analytics to guide decision-making and drive business growth.
- Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.
- Implemented data-driven strategies to optimize product pricing, leading to higher revenue generation.
- Reduced customer support inquiries by creating comprehensive product documentation and user guides.
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Provided valuable insights through regular reporting on key performance indicators, enabling informed decision-making for future product enhancements.
- Collaborated with cross-functional teams to ensure seamless integration of new features and functionality.
- Utilized specialized software to capture and process data.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Tracked key metrics and developed spreadsheets and data models.
- Wrote engaging and successful marketing, advertising, and website copy.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Product Specialist
Intense Technologies
11.2012 - 07.2015
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Optimized workflows by identifying areas for improvement in existing processes and implementing changes accordingly.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Assisted marketing efforts by reviewing promotional materials from a technical perspective, ensuring accuracy and clarity in messaging.
- Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
- Improved the overall efficiency of the support team with streamlined processes and clear communication.
- Provided remote support to global clients, adapting communication styles to suit various cultural preferences.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
Education
Master of Science - Computer Science
Northwestern Polytechnic University
Fremont, CA04-2017
Bachelor of Science - Information Technology
Jawaharlal Nehru Technological University
Hyderabad 05-2012
Skills
- Advanced MS Office Skills
- Experienced with MS Office Applications
- Quality Improvement Frameworks
- Strategic Debt Planning
- Creditworthiness Analysis
- Data Compilation
Certification
IBM Certified SQL and Relational Databases 101
IBM Certified Machine Learning with Python
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Freelancer
Several Sources
12.2020 - Current
Product Analyst
Flagship Networks
07.2017 - 04.2020
Product Specialist
Intense Technologies
11.2012 - 07.2015
IBM Certified SQL and Relational Databases 101
IBM Certified Machine Learning with Python
Master of Science - Computer Science
Northwestern Polytechnic University
Bachelor of Science - Information Technology
Jawaharlal Nehru Technological University
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