SAI TEJA REDDY NALAMOLU
Summary
Professional writing specialist with commitment to producing high-quality content. Extensive experience in creating compelling narratives for various media platforms and industries. Strong focus on teamwork and adaptability, ensuring reliable contributions and seamless integration with dynamic project requirements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Writer | Business Acceptance Tester | Subject Matter Expert (SME)
Cisco Systems Inc.
07.2024 - Current
- Created and managed business documentation including product specifications, guides, and user manuals.
- Served as SME for internal processes, helping teams understand business workflows and requirements.
- Performed Business Acceptance Testing (BAT) for internal tools and customer-facing platforms to ensure product quality and compliance with business requirements.
- Worked extensively with Cisco Commerce Workspace (CCW) and Cisco Commerce Workspace Renewals (CCWR) tools for validating quoting workflows, product configurations, and renewals management.
- Collaborated with cross-functional teams including developers, QA, and business stakeholders to define and validate acceptance criteria.
- Provided insights and knowledge sharing through documentation, training materials, and stakeholder walkthroughs.
Salesforce Marketing Cloud Intern
Infosys Pvt Ltd
08.2021 - 06.2022
- Worked with Journey Builder, Automation Studio, Email Studio, and Contact Builder in Salesforce Marketing Cloud.
- Created and managed Email, SMS, and Push campaigns, including tracking and reporting.
- Designed and optimized automations using SQL queries and marketing tools to enhance open, click, and bounce rates.
- Conducted unit testing and documented test plans for campaign workflows.
Education
Master of Science - Computer Science
California State University
12.2024
Bachelor of Technology - Electrical and Electronics Engineering
Gokaraju Rangaraju Institute of Engineering and Technology
06.2021
Skills
- CRM & Marketing Platforms: Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio, Mobile Studio)
- Languages & Tools: SQL, HTML, CSS, Python, Power BI
- Testing & Documentation: Business Acceptance Testing (BAT), Documentation Writing, User Manuals
- Soft Skills: Strong communication, presentation, adaptability, and problem-solving
Certification
Salesforce Certified Marketing Cloud Email Specialist
Timeline
Writer | Business Acceptance Tester | Subject Matter Expert (SME)
Cisco Systems Inc.
07.2024 - Current
Salesforce Marketing Cloud Intern
Infosys Pvt Ltd
08.2021 - 06.2022
Bachelor of Technology - Electrical and Electronics Engineering
Gokaraju Rangaraju Institute of Engineering and Technology
Master of Science - Computer Science
California State University
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