Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Saitia Maui'a

Mascotte,FL

Summary

Tire Sales Manager with [Number] years in sales and shop leadership. Managed daily operations, streamlining customer satisfaction and quality vehicle maintenance. Coordinated with employees to address concerns and obstacles interfering with vehicle maintenance. Tire Sales Manager skilled with conflict resolution and dealing with customer complaints and concerns. Provided discounts and sales to new and returning customers. Built employee schedules and worked with employees to deliver fair treatment. Diligent Tire Center Supervisor with [Number] years of experience managing all aspects of tire care center operations. Leads team members from training to safe, consistent, quality execution of automotive service. Driving unrivaled customer experience. Proficient [Job Title] with [Number] years of experience. Stocks and staffs tire service center, informing customers on tire performance, maintenance and warranty options. Steering technicians towards new levels of competence guaranteeing customer satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Tire Center Supervisor

Costco Wholesale Corp
06.2021 - Current
  • Changed tires for first responders and performed repairs on drop-in basis, increasing priority for first responders.
  • Delegated tasks and managed workload for employees based on daily and weekly schedules.
  • Led and assigned regular training for employees to include safety training, equipment training and job-specific training.
  • Developed and maintained positive relationships with product and equipment vendors.
  • Installed, rotated and balanced tires for automobiles and commercial light trucks.
  • Assessed team member performance, providing actionable feedback and administering coaching for behavior and performance concerns to facilitate improvement.
  • Managed processes, equipment, employees, safety and housekeeping of area, meeting production quality and quantity standards on shift.
  • Reported any process and equipment problems to maintenance staff to schedule repairs, notifying other personnel as required.
  • Supervised tire bay team members, enforcing safe environment standards and observance of tire bay policies and procedures.
  • Controlled inventory of tire installation equipment, obtaining and disposing of equipment as appropriate and educating staff on safe and proper operation of tire bay equipment.
  • Fielded complaints and concerns from customers and fairly investigated inquiries.
  • Monitored stock levels and equipment condition, ordering new stock and equipment.
  • Identified and properly disposed of tires worn or damaged beyond restoration, informing clients of need for replacement and guiding through new tire and warranty selection process.
  • Assisted customers with finding best tires for driving needs and specific vehicles.
  • Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.
  • Coordinated recruiting drives and sought new, skilled employees to increase productivity and customer satisfaction.
  • Assisted with workload during times of higher volume or short staffing.
  • Observed day-to-day operations for streamlining and cost-cutting opportunities without negatively affecting employees or customers.
  • Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
  • Enforced established policy, rules and regulations and procedures to provide safe and efficient working environment.

Tire Center Manager

Costco Wholesale Corp
01.2011 - 01.2017
  • Managed work and performance of more than 15 employees.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Directed daily operations at busy tire center.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Directed work of [Type] teams to deliver exceptional client experiences.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Tire Center Supervisor

Costco Wholesale Corp
01.2007 - 01.2011
  • Changed tires for first responders and performed repairs on drop-in basis, increasing priority for first responders.
  • Delegated tasks and managed workload for employees based on daily and weekly schedules.
  • Led and assigned regular training for employees to include safety training, equipment training and job-specific training.
  • Developed and maintained positive relationships with product and equipment vendors.
  • Installed, rotated and balanced tires for automobiles and commercial light trucks.
  • Assessed team member performance, providing actionable feedback and administering coaching for behavior and performance concerns to facilitate improvement.
  • Managed processes, equipment, employees, safety and housekeeping of area, meeting production quality and quantity standards on shift.
  • Reported any process and equipment problems to maintenance staff to schedule repairs, notifying other personnel as required.
  • Supervised tire bay team members, enforcing safe environment standards and observance of tire bay policies and procedures.
  • Controlled inventory of tire installation equipment, obtaining and disposing of equipment as appropriate and educating staff on safe and proper operation of tire bay equipment.
  • Fielded complaints and concerns from customers and fairly investigated inquiries.
  • Monitored stock levels and equipment condition, ordering new stock and equipment.
  • Identified and properly disposed of tires worn or damaged beyond restoration, informing clients of need for replacement and guiding through new tire and warranty selection process.
  • Assisted customers with finding best tires for driving needs and specific vehicles.
  • Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.
  • Communicated and maintained stock and appointments for industrial customers.
  • Coordinated recruiting drives and sought new, skilled employees to increase productivity and customer satisfaction.
  • Assisted with workload during times of higher volume or short staffing.
  • Observed day-to-day operations for streamlining and cost-cutting opportunities without negatively affecting employees or customers.
  • Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
  • Reviewed tire bay scheduling data and documentation to verify complete and up-to-date data, also overseeing tire bay records retention policies and procedures.
  • Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order tire programs.
  • Designed and launched deals to attract new customers and recapture prior customers for additional purchases.
  • Enforced established policy, rules and regulations and procedures to provide safe and efficient working environment.

Tire Technician/Installer

Costco Wholesale Corp
01.2004 - 01.2007
  • Installed and configured new equipment and systems according to company standards.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Provided technical support and training to users on new systems to ease transitions.
  • Developed and implemented strategies for optimal performance and reliability of installed systems.
  • Collaborated with internal teams for operational continuity and optimal performance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Meat Packager

Costco Wholesale Corp
09.2000 - 09.2004
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.
  • Restocked products based on available inventories and customer demands.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Removed trash and cardboard from production areas to maintain proper cleanliness and safe department operations.

Packaging Associate

Bay Packaging

Education

High School Diploma -

Tafuna High School
Pago Pago, AS
06.1995

Skills

  • Product Weighing and Measuring
  • Conveyor Systems
  • Package Products
  • Packing and Scanning
  • Product Availability

Certification

  • Propane Certified , Florida State - [Timeframe]

Languages

Samoan
Native or Bilingual

Timeline

Tire Center Supervisor

Costco Wholesale Corp
06.2021 - Current

Tire Center Manager

Costco Wholesale Corp
01.2011 - 01.2017

Tire Center Supervisor

Costco Wholesale Corp
01.2007 - 01.2011

Tire Technician/Installer

Costco Wholesale Corp
01.2004 - 01.2007

Meat Packager

Costco Wholesale Corp
09.2000 - 09.2004

Packaging Associate

Bay Packaging

High School Diploma -

Tafuna High School

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Saitia Maui'a